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For Companies At a Glance
- Tasks: Engage with customers, help them find products, and build lasting relationships.
- Company: Join EE, a leading telecommunications company focused on community and connection.
- Benefits: Enjoy £12.34 p/h, 20% commission, online GP access, and huge discounts on products.
- Why this job: Be part of a supportive team culture that values your unique personality and skills.
- Qualifications: No specific experience needed; just bring your curiosity and willingness to learn.
- Other info: Flexible training provided, with opportunities for career development and volunteering.
Function: EE Retail
Unit: Consumer
Location: Kendal (R466), Kendal, United Kingdom
Salary: £12.34 p/h plus 20% on target commission
Working Hours: 37.5 hours per week
Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different are the things that help you to make better connections with our customers and help them find the right products and services.
Community is at the heart of what we do. Perhaps you’re able to communicate with people from different backgrounds; that might be just one of the many attributes you can bring to the role.
If you’re a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have the resilience from raising a family? If so, you have the transferable skills to succeed in a Retail Advisor role with EE.
You don’t need specific experience to apply. We’ll give you all the training you need to be the face of our brand – you just need to bring your personality, and soon you’ll be talking to customers and building lasting relationships.
What’s in it for you?
- A great hourly rate of £12.34 p/h plus 20% on target commission
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Retail Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers more effectively during the interview process.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully interacted with diverse groups of people. This will demonstrate your ability to connect with customers from various backgrounds, which is key for a Retail Advisor role.
✨Tip Number 3
Research the local Kendal community and think about how you can contribute to it through your role at EE. Being able to discuss local connections and community involvement can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your resilience and adaptability. Whether it's personal experiences or professional challenges, sharing how you've navigated tough situations can highlight your suitability for the dynamic retail environment.
We think you need these skills to ace Retail Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Retail Advisor. Highlight the skills and attributes mentioned, such as communication, curiosity, and resilience, and think about how your experiences align with these.
Tailor Your CV: Make sure your CV reflects the qualities that EE values. Emphasise any experience you have in customer service or roles where you've interacted with diverse groups of people. Use specific examples to demonstrate your transferable skills.
Craft a Personal Statement: Write a personal statement that showcases your personality and enthusiasm for the role. Mention why you want to work at EE and how you can contribute to their community-focused approach. Be genuine and let your passion shine through.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that all information is accurate. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at BT Group
✨Show Your Personality
Since the role values individuality, make sure to let your personality shine during the interview. Share personal stories that highlight your unique traits and how they can help you connect with customers.
✨Demonstrate Communication Skills
As a Retail Advisor, strong communication is key. Practice active listening and be prepared to discuss how you've effectively communicated with diverse groups in the past. This will show your ability to relate to customers from various backgrounds.
✨Highlight Transferable Skills
Even if you lack direct retail experience, think about skills you've gained from other areas of your life, such as problem-solving or resilience. Be ready to explain how these skills can be applied to the Retail Advisor role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, training opportunities, and career progression. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
