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- Tasks: Lead product vision and enhance digital experiences for customers and agents.
- Company: Top telecom provider focused on innovation and customer satisfaction.
- Benefits: 15% annual bonus, car allowance, family health cover, and generous leave policies.
- Why this job: Shape the future of digital services and make a real difference in customer journeys.
- Qualifications: Experience in product leadership and strategic thinking with cross-functional collaboration skills.
- Other info: Join a dynamic team with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecom provider is looking for a Product Lead to enhance digital experiences for customers and service agents in the UK. This role involves shaping the product vision and optimizing self-service journeys using data insights.
The ideal candidate will have experience in product leadership, strategic thinking, and cross-functional collaboration, particularly with tools like ServiceNow.
Benefits include a 15% annual bonus, car allowance, family health cover, and extensive leave policies.
Product Lead: Value Portal & Agent Workflows employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead: Value Portal & Agent Workflows
✨Tip Number 1
Network like a pro! Reach out to folks in the telecom industry, especially those who work with product leadership. A friendly chat can open doors and give you insights that might just land you that Product Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in enhancing digital experiences and optimising self-service journeys. This will help us see how you can shape the product vision.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about strategic thinking and cross-functional collaboration. We want to see how you can leverage data insights effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference in the telecom world.
We think you need these skills to ace Product Lead: Value Portal & Agent Workflows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Lead role. Highlight your product leadership experience and any relevant tools like ServiceNow to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing digital experiences. Share specific examples of how you've optimised self-service journeys in the past – we love a good story!
Showcase Your Strategic Thinking: In your application, demonstrate your strategic thinking skills. We want to see how you approach problem-solving and decision-making, especially in cross-functional settings.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at BT Group
✨Know Your Product Inside Out
Before the interview, dive deep into the company's products and services, especially those related to digital experiences. Understand how they enhance customer and agent interactions, and be ready to discuss how your vision aligns with their goals.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking skills. Think about times when you've used data insights to shape product decisions or improve user journeys. This will demonstrate your ability to lead and innovate in the role.
✨Highlight Cross-Functional Collaboration
Be ready to talk about your experience working with different teams, especially in a product leadership capacity. Share specific instances where collaboration led to successful outcomes, particularly if you’ve worked with tools like ServiceNow.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current challenges in enhancing digital experiences or how they measure success in self-service journeys. This shows you're not just interested in the job, but also in contributing to their success.
