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- Tasks: Lead the vision for enhancing customer digital experiences post-sale.
- Company: A top telecommunications firm focused on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Why this job: Make a real impact on customer engagement and business success.
- Qualifications: Strong product leadership skills and a knack for data-driven decisions.
- Other info: Join a dynamic team dedicated to improving customer interactions.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecommunications firm is seeking a Product Lead, Customer In-Life to shape post-sale digital experiences that enhance customer satisfaction and retention. You will lead the vision and strategy for app and web journeys, optimize customer interactions, and collaborate with various teams to ensure seamless service delivery.
Ideal candidates will have strong product leadership skills, a deep understanding of customer experience, and a proven track record in data-driven decision making. Join us in making a significant impact on customer engagement and business success.
Product Lead, In-Life Digital Experience employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead, In-Life Digital Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital experiences and think about how you can enhance customer satisfaction. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain your vision for improving customer interactions and how your experience aligns with their needs. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product Lead, In-Life Digital Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Product Lead, In-Life Digital Experience. Highlight your experience in shaping digital journeys and enhancing customer satisfaction, as this is what we’re all about!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your product leadership skills and how you’ve used data-driven decision making in past roles. We want to see your passion for improving customer experiences!
Showcase Relevant Experience: When detailing your work history, focus on projects that involved collaboration with cross-functional teams and optimising customer interactions. This will help us see how you can contribute to our vision.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BT Group
✨Know the Company Inside Out
Before your interview, dive deep into the telecommunications firm’s mission, values, and recent projects. Understanding their approach to customer experience will help you tailor your answers and show that you're genuinely interested in shaping their digital journeys.
✨Showcase Your Product Leadership Skills
Prepare specific examples from your past experiences where you've successfully led product initiatives. Highlight how you’ve optimised customer interactions and driven engagement through data-driven decisions. This will demonstrate your capability to lead the vision for their app and web journeys.
✨Collaborate Like a Pro
Since the role involves working with various teams, be ready to discuss how you’ve effectively collaborated in the past. Share stories that illustrate your ability to work cross-functionally and ensure seamless service delivery, as this is crucial for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current digital strategies and future goals. This not only shows your interest but also gives you a chance to assess if their vision aligns with yours. It’s a great way to engage in a meaningful conversation during the interview.
