PMO Professional

Overview

Why this job matters. The role is responsible for providing Customer PMO to complex customer contracts within Design & Delivery. It helps reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction and supports senior Programme & Project managers. It ensures that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management.

Job Req ID: 54899
Posting Date: 29th January 2026
Function: Service
Location: London
Salary: Competitive

This role requires SC Security Clearance which will require a minimum of 5 years working history in the UK to be eligible. Preference will be given to candidates with current, active SC clearance.

What You’ll Be Doing

• Acting as a central point of support and escalation for the project team, providing guidance to less experienced members and supporting effective day-to-day delivery.
• Establishing and operating robust PMO governance, including RAID, change control, document management, joiners/movers/leavers, and board-level reporting and minutes.
• Working closely with Project Managers to maintain accurate plans, status reports, and documentation, ensuring stakeholders have clear visibility of progress, risks, and issues.
• Producing high-quality project and programme reporting, including customer-facing updates, action tracking, and ownership of key trackers and logs used internally and externally.
• Monitoring delivery against time, cost, quality, and commercial forecasts, supporting gateway reviews, project closure, and lessons learned to drive continuous improvement.

The Skills You\’ll Need

• Excellent in-depth experience of performing core PMO functions, including governance, reporting, planning, and operational support across complex delivery environments.
• Extensive experience of Document Management, including administrating the SharePoint site, version control, and Process Documents.
• Experience of Managing the Joiners, Movers and Leavers (JML) process and proven ability to coordinate and manage the full JML lifecycle, ensuring smooth onboarding, transitions, and offboarding activities with full adherence to organisational processes.
• Experience of managing and maintaining PMO governance processes across risks, issues, planning, dependencies, milestones, finances, documentation, and reporting.
• Extensive experience of engaging with a wide variety of stakeholders (at peer level and higher) to carry out the functions of the PMO role, and building close working relationships with key stakeholders, maintaining effective communication channels, and supporting smooth operation of PMO area.

What We\’d Like To See On Your CV

• Experience working in a PMO or project delivery environment, with a solid understanding of PMO roles, responsibilities, and governance.
• Excellent stakeholder engagement skills, with the ability to build effective relationships at peer level and above in a matrix environment.
• A proactive, detail-oriented approach, able to operate confidently in a fast-paced, demanding setting with a clear “can do” mindset.
• Competence in producing high-quality project reporting and documentation, with strong Microsoft Excel and PowerPoint skills (Microsoft Project desirable).
• Experience working on a PMO and project delivery environment, with a solid understanding of PMO roles, responsibilities, and governance (mandatory).
• Knowledge of project and programme management frameworks, with a recognised qualification such as PRINCE2, P30, or equivalent considered an advantage.
• Preferably already hold SC Security Clearance.

Benefits

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package, including 50% off EE mobile pay monthly or SIM only plans
• Access to 100’s of retail discounts including the BT shop

Flexible Working

BT’s current policy for this role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. However, this policy is subject to change as and when required by the business.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1 -2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON\’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\\\’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\\\’re excited about this role but your past experience doesn\\\’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.