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- Tasks: Support customers with tech needs and provide hands-on solutions in a dynamic field role.
- Company: Join BT Group, a global leader in technology and innovation.
- Benefits: Competitive salary, discounts on products, healthcare support, and volunteering days.
- Why this job: Gain real-world experience while earning a qualification and building a future-ready career.
- Qualifications: Five GCSEs at grades 4-9, including English and Maths; full driving licence required.
- Other info: Enjoy a supportive team environment with opportunities for growth and development.
The predicted salary is between 1880 - 2100 ÂŁ per month.
Duration of the study programme – 18 months
Location - Tamerton Foliot Road, Whitleigh, PLYMOUTH, PL6 5DT
Candidates must reside within a 20 miles commute from the specified location, to ensure effective coverage of the area and support personal wellbeing.
Start date - 7th September 2026
Salary ÂŁ23,810
Full time – Paid Apprenticeship
Hours: 37.5 hrs Mon- Fri
Entry Requirements
- You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full manual driving licence
- All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
- Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance.
Accessibility support for Candidates: Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.
What we’re looking for
- A passion for providing a fantastic service to our customers – this is the critical one!
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem solving skills.
About this role
- Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
- Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do
- Work on-site across different customer locations.
- Install, configure, and optimise BT products, apps, and services.
- Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
What You’ll Learn
- Hands-on field engineering and customer support experience.
- How to install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Logical problem-solving and customer service best practice.
- Technical knowledge of networking, cabling, and system setups.
- An ICT Comms Tech Level 3 Qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future-ready solutions.
Your Future Career
- Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
- Potential to move into advanced engineering roles or leadership positions.
- Be part of a global technology leader committed to diversity, inclusion, and sustainability.
- Build a career in a growing industry with roles in field service, technical support, and beyond.
- Access to continuous learning and development programs to keep your skills future-ready.
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.
Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL
Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
Volunteering days, so you can give back to your local community.
Optional Private Healthcare and Dental, to protect you and your family.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Ready to Apply
It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.
Business Customer Support Technician Apprentice Plymouth employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice Plymouth
✨Tip Number 1
Get to know the company! Research BT Group and their values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your passion! During interviews, share specific examples of how you've provided great customer service or solved problems in the past. This will demonstrate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're genuinely interested and helps you figure out if it's the right fit for you.
We think you need these skills to ace Business Customer Support Technician Apprentice Plymouth
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for providing fantastic customer service. We want to see that you genuinely care about helping others and are excited about the role!
Be Yourself: When answering the text-based questions, let your personality shine through. We’re looking for a curious and adaptable individual, so don’t be afraid to show us who you are!
Highlight Relevant Skills: Think about any experiences or skills that relate to problem-solving and technology. Even if you don’t have direct experience, we want to know how you’ve tackled challenges in the past.
Apply Through Our Website: It’s super easy to apply online! Just head over to our website, fill in your details, and complete the questions. We can’t wait to see your application!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Customer Support Technician. Familiarise yourself with BT products and services, as well as common hardware and software issues. This will help you answer questions confidently and show your passion for technology.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, whether in school or during any work experience. Think about situations where you had to diagnose a problem and come up with a solution. This will demonstrate your curiosity and ability to adapt, which are key traits for this role.
✨Engage with the Interviewer
During the interview, don’t just answer questions—engage in a conversation! Ask thoughtful questions about the company culture, training opportunities, and what a typical day looks like. This shows your enthusiasm for the role and helps you assess if it’s the right fit for you.
✨Dress the Part
Even though this is an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence when you walk into the room.
