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For Companies At a Glance
- Tasks: Provide installation and support for BT products while solving customer issues.
- Company: Join a leading telecommunications provider with a global reputation.
- Benefits: Paid apprenticeship, hands-on experience, and career progression opportunities.
- Why this job: Gain valuable skills in tech support while working with diverse customers.
- Qualifications: Five GCSEs including English and Maths, plus a full UK driving licence.
- Other info: Exciting 18-month programme with potential for growth in a dynamic industry.
The predicted salary is between 800 - 1400 £ per month.
A leading telecommunications provider is looking for a Business Customer Support Technician Apprentice in Peterborough. This 18-month paid apprenticeship offers hands-on experience working with a diverse range of customers, providing installation, support, and problem-solving for BT products and services.
Candidates should have five GCSEs, including English and Maths, and a full UK driving license. This is a full-time role with excellent development and progression opportunities within a globally recognized company.
Business Tech Support Apprentice: Field Service & Solutions in Peterborough employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Tech Support Apprentice: Field Service & Solutions in Peterborough
✨Tip Number 1
Get to know the company! Research their products and services, especially those related to telecommunications. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves tech support, think of common issues customers might face and how you would resolve them. We can even help you with some scenarios to prepare!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us in the telecommunications field.
We think you need these skills to ace Business Tech Support Apprentice: Field Service & Solutions in Peterborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technology and customer support shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you understand the basics of telecommunications and the specific products and services offered by the company. Brush up on common technical issues and solutions, as well as customer service best practices. This will show your enthusiasm and readiness to tackle the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or helped others. Think about times when you had to think on your feet or adapt to unexpected challenges. This is crucial for a role that involves installation and support.
✨Demonstrate Your Communication Skills
As a Business Customer Support Technician, you'll need to communicate effectively with a diverse range of customers. Practice explaining technical concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready to Discuss Your Learning Goals
Since this is an apprenticeship, the company will want to know how you plan to grow and develop in the role. Think about what skills you want to acquire and how you can contribute to the team while learning. Show them that you're eager to take advantage of the development opportunities they offer.
