Personal Assistant to Managing Director

At BT Digital, we are passionate about creating a future where everyone can thrive. As a Personal Assistant to a Managing Director, you will be at the heart of our mission—helping to deliver innovative digital solutions that make a real difference for our customers and communities. BT Group is committed to being the driving force behind improving connectivity for millions, with a focus on radical simplification of systems, structures, and processes, and on applying AI and technology to create the UK's best telco.

Responsibilities:

• Providing proactive, high-quality support to senior leaders, ensuring their days run smoothly and priorities are met.
• Managing complex diaries and travel plans, building strong partnerships and understanding what makes each leader tick.
• Embracing change and championing new ways of working, using digital tools and collaboration apps to improve efficiency.
• Preparing meeting papers, agendas, and presentations to ensure leaders can focus on what matters.
• Building relationships across the business and beyond, acting as a friendly and reliable point of contact.
• Handling sensitive information with care, maintaining confidentiality and trust.
• Supporting new team members, helping everyone feel welcome and included from day one.
• Taking initiative, anticipating needs, and finding creative solutions—whether managing priorities, solving problems, or supporting special projects.

Experience:

• Experience as an Executive or Personal Assistant supporting senior leaders (Managing Director level), with a proven track record in complex diary and travel management.
• Being diplomatic, discreet, and trusted with sensitive matters; confidentiality and integrity are second nature.
• Being a self-starter who thrives in a fast-paced environment, responding quickly and using initiative, while knowing when to seek guidance.
• Being a natural relationship builder, with a professional presence and the ability to influence outcomes through others.
• Outstanding written and verbal communication skills, able to make complex information clear and accessible for everyone.
• Digitally savvy: a power user of Office 365 and collaboration apps, experienced in setting up and managing Microsoft Teams channels and OneNote, and confident with internal systems and governance.
• Highly organised, with a strong grasp of detail, deadlines, and structured problem-solving.
• Committed to continuous learning and personal growth, always looking for ways to improve and develop.

Benefits:

• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front.