People & Culture Business Partner

Location: London, Birmingham, Bristol or Manchester (1-2 days a week in London) - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

The People & Culture Partner for the Consumer Strategy & Transformation team and Consumer P&C team plays a pivotal role in enabling BT Consumer’s transformation agenda while providing leadership and oversight for the Consumer P&C function. This highly strategic, enterprise-facing role operates at the intersection of business strategy, operating model evolution, people delivery, and Consumer P&C leadership.

As part of the wider P&C Consumer Corporate Functions team, the role ensures both the Consumer organisation and the P&C function are structured, aligned, and equipped to deliver transformation at pace and with impact. The role spans three core areas of accountability, requiring strong business intimacy, organisational effectiveness expertise, and disciplined programme delivery.

What you’ll be doing

• Develops a deep understanding of the business unit’s strategy, goals, and challenges, providing impactful HR solutions and data-driven insights to influence business decisions.
• Builds strong relationships across all levels, acting as a trusted advisor to translate business objectives into actionable HR initiatives.
• Acts as a consultant and coach to managers, providing guidance on HR policies, processes, and compliance.
• Partners with managers and People & HR Services to manage absence, analyse trends, and implement proactive strategies to support well-being and minimise disruption.
• Supports talent initiatives aligned with business objectives, collaborating with CoEs and managers to attract, develop, and retain a high-performing, diverse workforce.
• Contributes to organisational effectiveness initiatives, ensuring new structures, roles, and processes meet business needs.
• Maintains HR expertise, staying abreast of industry trends, embracing technology to streamline processes, and enhance the employee experience.
• Uses data and analytics to evaluate HR programmes, inform decision-making, and present actionable recommendations to business leaders.
• Participates in cross-functional teams, contributing HR expertise to projects beyond the primary business unit to deliver enterprise-wide value.

The skills you'll need to succeed

• Trusted advisor with experience managing complex, high-level stakeholders and challenging conversations.
• Deep understanding of business and commercial context; shapes people solutions that drive tangible impact.
• Leads structure, roles, and OE initiatives to optimise capability, performance, and ways of working.
• Delivers complex, multi-workstream HR and organisational programmes with governance, prioritisation, and measurable outcomes.
• Takes a holistic view of HR and organisational issues; implements scalable solutions aligned to business strategy.
• Designs HR solutions with employees and customers in mind, enhancing experience and outcomes.
• Uses business knowledge to inform decisions and connect HR interventions to commercial outcomes.
• Plans and executes change initiatives to deliver business value.
• Coaches colleagues and supports talent development to build capability and performance.
• Analyses insights to inform priorities, trade-offs, and HR strategies.
• Aligns HR initiatives to strategy, drives performance, and plans for future workforce needs.
• Leverages diversity, champions inclusion, and continuously develops skills and capabilities.
• Manages positive employee relations and oversees fair compensation processes.
• Engages and excites stakeholders, clearly communicating expectations and actions.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’ We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.