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For Companies At a Glance
- Tasks: Lead the development of innovative payment solutions and enhance customer experiences.
- Company: Join EE, the UK's largest mobile and broadband operator, known for its cutting-edge technology.
- Benefits: Enjoy flexible working, generous leave, exclusive discounts, and a supportive work culture.
- Why this job: Be part of a dynamic team driving growth in financial services with a focus on innovation.
- Qualifications: Experience in product management within regulated environments, especially in payment solutions.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Sitting within the Financial Services, After Sales & Security team as part of the wider Consumer organisation. They define and deliver standout products to ensure momentum and value growth for Consumer within Payments, After Sales, Insurance, and Security. They own the strategy, delivery, and in-life performance of products. The Payments Product Manager is key to the development and performance of EE\’s hardware payment portfolio, supporting the definition of development roadmaps as well as optimizing and developing in-life payment solutions. The role involves working across consumer lending, Buy Now Pay Later products, and other payment methods, collaborating closely with regulated finance partners to ensure optimal customer and commercial outcomes. Additionally, the role supports the Financial Services Propositions Senior Manager in developing and delivering the EE Ways to Pay strategy, crucial for EE\’s growth in Telco and New Markets.
What you\’ll be doing
- Driving performance across EE payment solutions by working with stakeholders to prioritize and allocate resources effectively.
- Ensuring the delivery of new product developments and optimizing existing payment methods with a focus on customer experience and FCA regulatory compliance across all channels.
- Managing cross-functional teams to deliver change, involving internal and external partners.
- Creating and utilizing reports and insights to drive continuous improvement in KPIs.
- Collaborating with FCA-regulated partners to develop compliant Go-to-Market plans for Financial Services products, ensuring alignment with Channels and Service.
- Supporting the development of the Ways to Pay strategy and driving P&L delivery, with experience in managing the full lifecycle of financial products, especially Buy Now Pay Later or similar.
- Delivering change and performance improvements within a regulated environment, tracking product performance, and implementing action plans.
- Engaging and influencing a wide range of stakeholders, both externally (customers, third-party providers) and internally at all levels.
- Communicating clearly and concisely through presentations, data analysis, emails, and calls.
- Demonstrating commercial acumen and financial literacy to develop and present customer-focused financial propositions.
The BT group operates a 3-2 flexible working model, requiring presence at the contractual location 3 days a week with 2 flexible days.
About EE
EE is the UK\’s largest mobile and broadband operator, serving nearly every household. We aim to be the most personal, customer-focused technology company in the UK, offering innovative tech, services, and connected life solutions. Part of BT Group, we connect people, power businesses, and support public services, with a commitment to diversity and inclusion. We provide a range of benefits, including bonuses, pension schemes, generous leave, health support, discounts, and more.
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Payments Product Manager employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in payment solutions, especially in areas like Buy Now Pay Later. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the financial services and payments industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss your experience with managing cross-functional teams. Be ready to share specific examples of how you've successfully driven product performance and change in a regulated environment.
✨Tip Number 4
Research EE's current payment products and their market positioning. Understanding their offerings will allow you to tailor your discussions and show how you can contribute to their growth strategy effectively.
We think you need these skills to ace Payments Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing product lifecycles, particularly in financial services and regulated environments. Use specific examples that demonstrate your ability to drive performance and deliver change.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Payments Product Manager role at EE. Discuss how your background aligns with their focus on customer experience and FCA compliance, and mention any experience with 'Buy Now Pay Later' products.
Showcase Stakeholder Engagement Skills: Highlight your experience in engaging and influencing stakeholders. Provide examples of how you've successfully collaborated with internal teams and external partners to achieve product goals.
Demonstrate Commercial Acumen: Include examples that showcase your commercial acumen and financial literacy. Discuss how you've developed customer-focused financial propositions and how they contributed to business success.
How to prepare for a job interview at BT Group
✨Understand the Payments Landscape
Familiarise yourself with the current trends in payment solutions, especially in areas like Buy Now Pay Later. Being able to discuss recent developments and how they impact customer experience will show your expertise and enthusiasm for the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged and influenced stakeholders in previous roles. Highlight your ability to communicate effectively across different levels, as this is crucial for the Payments Product Manager position.
✨Demonstrate Regulatory Knowledge
Since the role involves working within an FCA regulated environment, be ready to discuss your understanding of compliance and regulatory requirements. This will reassure the interviewers that you can navigate the complexities of financial services.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific challenges related to product launches or performance tracking. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
