Partnerships Manager - Software (BT Digital) (Snowhill, Birmingham, United Kingdom)

Partnerships Manager – Software (BT Digital) (Snowhill, Birmingham, United Kingdom)

Hybrid 3 days a week together out of our London, Birmingham or Manchester offices (flexible 2 days remote wherever).

Why this job matters

We’re looking for an experienced and commercially driven Partnerships Manager to strengthen relationships with key software partners—creating collaborative, long-term agreements that accelerate our digital transformation and deliver real value for our customers and colleagues.As our Specialist Software Partnerships Manager , you’ll play a pivotal role in driving innovation through strategic partnerships. You’ll lead a team to deliver on partnership goals, shape go-to-market strategies, and position BT Group as a trusted and influential partner on the global stage.You’ll work closely with partners to identify opportunities that enhance digital experiences, ensuring BT remains at the forefront of innovation. You’ll manage supplier relationships, oversee contract compliance, and drive performance and efficiency. By working across teams, you’ll build and nurture partnerships that align with our business goals and deliver meaningful impact for the people we serve.

What you’ll be doing

• Lead strategic partnerships by managing a portfolio of software suppliers, ensuring performance, compliance, and alignment with our business objectives.
• Identify opportunities that enhance customer outcomes, deliver savings, and support our digital transformation.
• Drive partner engagement by holding suppliers accountable, resolving issues, and fostering long-term, mutually beneficial relationships.
• Collaborate across teams to ensure services meet contractual commitments and performance standards, while enabling continuous improvement.
• Use data-driven insights to analyse and report performance, inform decision-making, and optimise partnership outcomes.
• Oversee the full contract lifecycle including variations, pricing, and change management to ensure services remain fit-for-purpose and cost-effective.

The skills and experience you'll need to succeed

• Commercial and contractual expertise: Strong understanding of vendor performance metrics, process compliance, and delivering return on investment through strategic partnerships.
• Stakeholder management: Proven ability to engage and influence senior stakeholders—including executive-level leaders—to drive commercial outcomes and long-term value.
• Cross-functional collaboration: Demonstrated success in navigating complex organisational structures and aligning multiple business units around shared goals.
• Influential communication: Track record of inspiring and engaging senior leaders and external partners with clarity, confidence, and purpose.
• Data-driven mindset: Experience in designing and sustaining ecosystems that support insight generation, reporting, and self-serve analytics across a digital landscape.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• An annual bonus of up to 10% (company & personal performance dependent)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.