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- Tasks: Provide 2nd line technical support and manage customer networking issues.
- Company: Join BT, a leader in communication technology serving UK Government and commercial clients.
- Benefits: Enjoy a competitive salary, learning opportunities, and a supportive team environment.
- Why this job: Make a real impact by solving challenges and enhancing customer experiences with cutting-edge technology.
- Qualifications: Minimum of 5 GCSEs or Level 2 Apprenticeship; STEM subjects are a plus.
- Other info: Work in Sheffield and be part of a dynamic team dedicated to innovation and service excellence.
The predicted salary is between 21840 - 21840 £ per year.
This role provides technical 2nd line support and managed services to our UK Government, Secure and Commercial customers, through the use of data networks technologies, 24 hours a day and 365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.
Key purposes of the role would be to deliver an excellent experience for BT’s customers who consume the networking products in the BT portfolio:
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Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls and manage and maintain technical documentation.
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To provide technical support in line with the required quality and performance standards.
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Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
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Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction.
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This person works directly with the technology teams across BT, taking responsibility for simple and complex support work on customer networks we underpin for UK business and Government. Ensures adherence to BT’s Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.
You’ll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application
Salary £21,840
You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it., £21,840
Sheffield Endeavour
1a Concourse Way,
Sheffield City Centre,
Sheffield S1 2BJ
Network Technician Level 3 Apprentice - Sheffield employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Technician Level 3 Apprentice - Sheffield
✨Tip Number 1
Familiarize yourself with the specific networking technologies and products that BT uses. Understanding these tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with current employees or alumni who have worked at BT. They can provide valuable insights into the company culture and the expectations for the Network Technician role, which can help you tailor your approach.
✨Tip Number 3
Showcase your problem-solving skills during any interactions with BT. Since the role involves troubleshooting and resolving customer issues, being able to discuss past experiences where you've successfully solved technical problems will be beneficial.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and data networks. This knowledge will not only prepare you for potential interview questions but also show your commitment to continuous improvement and learning, which is highly valued at BT.
We think you need these skills to ace Network Technician Level 3 Apprentice - Sheffield
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Network Technician Level 3 Apprentice position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any relevant experience or coursework related to data networks, technical support, or customer service. Mention specific projects or tasks that demonstrate your problem-solving abilities.
Show Enthusiasm for Technology: Express your passion for technology and how it can make a difference in people's lives. Share any personal projects or interests that relate to networking or IT, as this can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BT Group
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and expectations of a Network Technician Level 3 Apprentice. Familiarize yourself with BT's services and how they support customers, especially in terms of data network technologies.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully troubleshot technical issues or resolved customer complaints. Highlight your ability to take ownership of problems and work towards effective solutions.
✨Emphasize Teamwork and Communication
Since this role involves working closely with technology teams and managing customer experiences, demonstrate your ability to collaborate effectively. Share examples of how you've communicated with team members or customers to ensure satisfaction.
✨Highlight Continuous Improvement Mindset
Express your commitment to continuous improvement and efficiency. Discuss any experiences where you've contributed to process enhancements or adapted to changes positively, showing that you're proactive and open to learning.
