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- Tasks: Join a dynamic team to explore customer experience, commercial products, and transformation programmes.
- Company: Be part of a leading company focused on business transformation and innovation.
- Benefits: Enjoy discounts, online GP access, paid carer's leave, and career support.
- Why this job: Gain hands-on experience while studying for recognised qualifications in a supportive environment.
- Qualifications: GCSEs and A Levels in STEM subjects, plus strong communication and teamwork skills.
- Other info: Flexible apprenticeship tailored to your strengths with excellent career growth opportunities.
The predicted salary is between 800 - 1400 £ per month.
During this programme, you will rotate across the following key areas and be working as part of a team.
- Customer Experience: Working in customer service or sales teams to understand the operational disputes and opportunities.
- Commercial Products: Working in product or bid teams to understand how a company works and how to create value.
- Transformation Programmes: Working in project design and delivery teams to see how improvements are made to happen.
- Compliance: Work in accordance with organisational controls and statutory regulations.
- Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences.
- Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities.
- Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress.
- Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact.
- Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits.
- Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects.
- Problem definition: Support development of problem/opportunity statements.
- Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business).
- Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state.
- Lean tools: Seek in-process waste through understanding of value within the value stream.
- Measurements systems: Plan, carry out and assess results of a measurement system study.
- Data acquisition for analysis: Develop a sampling strategy.
- Basic statistics & measures: Use graphical analysis to understand distribution and stability.
- Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight.
- Process capability & performance: Select methods and metrics for analysis.
- Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis.
- Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise.
- Identification & prioritisation: Identify and prioritise factors, ideas and solutions.
- Data analysis - SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts.
- Benchmarking: Conduct structured benchmarking to support target setting.
- Sustainability & control: Identify failure modes and embed learning from improvements.
As an Improvement apprentice, you will study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery. You will spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we will look to support you in securing a role that is best aligned to your strengths and interests.
Qualifications:
- GCSE in: Any (grade 4)
- GCSE in: Any (grade 4)
- GCSE in: Any (grade 4)
- GCSE in English (grade 4)
- GCSE in Maths (grade 4)
- A Level in: Any STEM Subject (grade C)
- A Level in: Any STEM Subject (grade C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- Attention to detail
- Customer care skills
- Logical
- Team working
- Initiative
Benefits:
- Discounts on EE & BT products
- Online GP
- Paid carer’s leave
- Support in carving your own career path
- Volunteering days
- Optional Private Healthcare and Dental
Business Explorer, Business Transformation Delivery Apprentice in Manchester employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Explorer, Business Transformation Delivery Apprentice in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from your school who work in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for those interviews by practising common questions related to business transformation and project management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experiences, highlight how you've used problem-solving and analytical skills in past projects or studies. This will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Explorer, Business Transformation Delivery Apprentice in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Business Explorer role. Highlight your relevant skills and experiences that align with the responsibilities mentioned in the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since communication is key in this role, ensure your written application is clear and engaging. Use concise language and structure your thoughts well. Remember, we’re looking for someone who can influence and engage others effectively!
Demonstrate Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges or identified opportunities in the past. We love seeing candidates who can think critically and apply structured methods to solve problems.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Before the interview, dive deep into the job description. Understand the key areas like customer experience, project management, and change management. This will help you relate your experiences to what they’re looking for.
✨Showcase Your Skills
Prepare examples that highlight your communication skills, attention to detail, and teamwork. Think of specific situations where you’ve successfully influenced others or solved problems, as these are crucial for the role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s transformation programmes or how they implement Lean tools. This shows your genuine interest and helps you assess if it’s the right fit for you.
✨Practice Makes Perfect
Run through mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you’ll feel during the actual interview.
