Senior Strategy Manager in London

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Why Corporate Strategy & Insight?

At BT, our strategy is more than a plan on paper. It’s how we respond to our customers, outpace competitors, and adapt to a fast‐changing world. Strategy & Change is where that happens. We set BT's direction and work with every part of the business to make it real. Our teams cover the full journey – from shaping the big picture, to making change happen on the ground, to creating what comes next.

Locations: London & Manchester

Within Strategy & Change, the Corporate Strategy & Insight team works across the whole business to create a set of integrated strategies and plans, based on deep insight from customers, markets and competitors to drive long‐term value creation. Our work combines three key strengths:

• Strategic insight – turning sharp insight into bold decisions. We create a full picture of the customer, brand, Western market and competitive landscape, ensuring every major decision is grounded in evidence and built to drive commercial impact.
• Strategy development – shaping BT's integrated strategy and plans. We lead the Group's strategic agenda, translate it into clear business and financial plans, and track our progress against them.
• Strategic direction – solving the big, Group‐wide questions. We identify BT's most important challenges and opportunities, and work with teams across the business to create actionable recommendations that deliver long‐term value.

As part of the Corporate Strategy & Insight team, the Commercial Strategy team has a critical role to play on investments in cutting‐edge 5G and FTTP technologies. Our team articulates the impact of strategic decisions and commercial opportunities on different customer‐facing units (CFUs) and manages trade‐offs to ensure our investments deliver BT's strategic priorities. We have wide ranging exposure across BT and our work feeds directly into strategic and investment decisions within BT and informs decision making at the highest level.

Why this role?

As a key member of the team, you will play a pivotal role in shaping the future direction of BT by leading strategic problem solving and delivering bold strategic and commercial recommendations.

What you will be doing:

• Collaborate to bring an objective pan‐BT view to complex connectivity and commercial strategy questions.
• Engage and influence stakeholders at the highest level.
• Develop evidence‐based strategies and business cases with clear, actionable recommendations underpinned by customer insight and robust data‐driven models.
• Build enduring expertise in the team on commercial modelling and customer perspectives.

What we’d like to see on your CV:

• Relevant industry experience i.e. TMT is preferred but not required, but interest in the sector and grasp of the key trends is important.
• Proven ability to enable positive business outcomes through market insight and commercial leadership.
• Extensive experience in strategy roles, ideally within in‐house strategy teams or consulting firms.
• Experience working in or collaborating closely with customer‐facing units and recent experience in at least one of go‐to‐market, pricing, or product strategy.
• Expertise in building and owning commercial models, business cases, and strategies.

Skills:

• Outcome focused, with a focus on getting 'stuck in' to complex problems.
• Deep understanding of the strategy toolkit.
• Expertise in building commercial modelling and scenario analysis.
• Effective communicator, able to simplify and clearly communicate complex topics to diverse audiences.
• Experience building stakeholder relationships & collaborative networks at all levels.
• Ability to autonomously lead and deliver workstreams, including as part of a wider team.
• Strong team player committed to coaching to maintain a high‐performing, collaborative culture.

We recognise that no candidate will meet every requirement. We strongly encourage you to apply if you have some of the skills and experience outlined and are excited by the opportunity to contribute to our team.

What’s in it for you – benefits:

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World‐class training and development opportunities
• Option to join BT Shares Saving schemes.

Our leadership standards:

• Leading inclusively and safely – I inspire and build trust through self‐awareness, honesty and integrity.
• Owning outcomes – I take the right decisions that benefit the broader organisation.
• Looking out – Delivering for the customer – I execute brilliantly on clear priorities that add value to our customers and the wider business.
• Commercially savvy – I demonstrate strong commercial focus, bringing an external perspective to decision‐making.
• Looking to the future – Growth mindset – I experiment and identify opportunities for growth for both myself and the organisation.
• Building for the future – I build diverse future‐ready teams where all individuals can be at their best.

About Us:

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital‐intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, re‐imagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A few points to note:

• Although these roles are listed as full‐time, if you’re a job share partnership, work reduced hours or any other way of working flexibly, please still get in touch.
• We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON’T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

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