Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead major programmes, ensuring top-notch delivery and performance across BT Business.
- Company: Join BT, a global leader in secure connectivity and collaboration.
- Benefits: Enjoy competitive salary, flexible working, and extensive benefits including healthcare and family leave.
- Why this job: Make a real impact on large-scale projects while fostering an inclusive culture.
- Qualifications: Extensive experience in programme leadership and strong stakeholder engagement skills.
- Other info: Be part of a diverse team that values innovation and personal development.
The predicted salary is between 72000 - 108000 ÂŁ per year.
You will play a critical role in delivering BT Business's largest and most complex Transition & Transformation (T&T) programmes across the UK's public and private sectors. These programmes are central to customer trust, longâterm growth and significant annual revenue.
As the senior escalation point for C-suite stakeholders, you will provide confidence in BT's ability to deliver on its contractual commitments, while shaping outstanding endâtoâend delivery experiences. Your leadership will drive performance against businessâcritical KPIs, embed a highâperformance and inclusive culture, and enable sustainable cost and delivery transformation at scale.
What you will be doing:
- Owning the endâtoâend delivery quality of largeâscale, complex T&T programmes and major deals across BT Business UK.
- Leading, inspiring and developing senior programme leaders, practice managers and delivery teams to create a highâperforming, inclusive culture.
- Acting as the primary executiveâlevel escalation point for customers and internal stakeholders throughout programme delivery.
- Driving performance against key KPIs including Keeping Our Promises (KOP), revenue milestones, cost to serve and Net Promoter Score (NPS).
- Ensuring delivery costs, total labour cost (TLC) budgets and timelines are effectively managed without compromising quality or commercial outcomes.
- Shaping and delivering transformation initiatives that improve delivery models, customer experience and operational efficiency.
- Providing delivery assurance and signâoff for Winning New Business (WNB), supporting bids and major deals as an inâlife delivery SME.
- Building strong relationships with market units, partners and suppliers to enable successful, sustainable delivery outcomes.
- Leading continuous improvement through lessons learned, standardisation and modern ways of working.
What experience you will need:
- Extensive senior programme leadership experience, delivering large, complex and technical programmes in a telecoms, IT or large enterprise environment.
- Proven ability to lead and motivate large, senior teams and create a highâperformance, inclusive culture through coaching and role modelling.
- Strong commercial acumen with a track record of delivering programmes to time, cost, quality and customer satisfaction targets.
- Significant experience engaging with executiveâlevel stakeholders (internally and with customers), including escalation and negotiation management.
- Deep understanding of endâtoâend programme delivery disciplines including governance, risk, change, planning, stakeholder and supplier management.
- Experience supporting Winning New Business activity, bids or RFPs from a delivery and operational perspective.
- Strong knowledge of IT and telecoms solutions and implementations (e.g. MPLS, WAN/LAN, voice, network and security technologies).
- Typically 15+ years' industry experience, including 10+ years in programme or portfolio management roles.
- Prince2 Practitioner or PMP certification (or equivalent).
- Eligibility for UK Government Security Clearance (SC) or NPPV3 (BT will support clearance where required).
Benefits:
- 15% on target bonus
- 25 days annual leave, plus bank holidays
- Car Allowance
- Pension scheme (5% from you, 10% from BT)
- Private healthcare for you and your family
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
- Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
- 2 weeks paid carer's leave
- Flexible benefits
- Employee discounts
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.
Senior Manager , Major Programme Delivery in London employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Manager , Major Programme Delivery in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into BT or similar companies. A friendly chat can sometimes lead to opportunities that arenât even advertised.
â¨Tip Number 2
Prepare for interviews by researching common questions for senior programme delivery roles. Think about how your experience aligns with BT's focus on transformation and customer trust, and be ready to share specific examples.
â¨Tip Number 3
Showcase your leadership skills! During interviews, highlight how you've inspired teams and driven performance in past roles. BT values a high-performance culture, so make sure they see you as a motivator.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in being part of the BT team.
We think you need these skills to ace Senior Manager , Major Programme Delivery in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior Manager role. Highlight your extensive programme leadership experience and any relevant telecoms or IT projects you've managed. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to BT's success. Don't forget to mention your experience with executive-level stakeholders and driving performance against KPIs.
Showcase Your Leadership Style: Weâre looking for someone who can inspire and develop teams. In your application, share examples of how you've created a high-performance culture in previous roles. This will help us see your potential fit within our inclusive environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. Itâs the best way for us to track your application and keep you updated on the process. We can't wait to hear from you!
How to prepare for a job interview at BT Group
â¨Know Your Programmes Inside Out
Before the interview, dive deep into BT's major Transition & Transformation programmes. Understand their objectives, challenges, and successes. This will not only show your genuine interest but also allow you to discuss how your extensive experience aligns with their needs.
â¨Showcase Your Leadership Style
Be prepared to share specific examples of how you've led large teams in high-pressure environments. Highlight your ability to inspire and create an inclusive culture, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
â¨Engage with Executive-Level Scenarios
Since you'll be the primary escalation point for C-suite stakeholders, practice discussing how you've managed escalations and negotiations in the past. Prepare to articulate your approach to building strong relationships and ensuring customer satisfaction.
â¨Demonstrate Commercial Acumen
Familiarise yourself with key performance indicators relevant to the role, such as revenue milestones and Net Promoter Score. Be ready to discuss how you've successfully delivered projects on time and within budget while maintaining quality standards.
