Project Manager, Plusnet (In-House Creative Agency) in London

Overview

This role offers an opportunity to be part of BT Group's new in-house agency initiative as we bring the development of BT Group's brand creative work into the organisation. As we transition creative delivery in-house, we're building new processes, workflows and collaborative ways of working that will shape how campaigns and content are created and delivered going forward.

Location: London or Birmingham

Working pattern: 3 days in the office, 2 days remote

You’ll lead the in-housing of one of our key brands, Plusnet, managing complex workstreams and senior stakeholders, while helping to shape the broader in-house agency model. Your leadership will ensure we deliver with clarity, creativity, and impact. As Project Manager for Plusnet, you’ll be responsible for the operational delivery of creative projects, ensuring work flows smoothly through the in-house agency from brief to delivery while maintaining timelines, budgets, and quality standards.

What You’ll Be Doing

• Project Coordination & Delivery
  • Manage the end-to-end delivery of assigned creative projects, ensuring they meet deadlines, budget, and quality requirements.
  • Create and maintain detailed project plans, timelines, and schedules using agency workflow tools.
  • Coordinate resources across creative, design, production, and account teams to ensure efficient project flow.
  • Track project progress and proactively identify risks, dependencies, and potential delays.
• Traffic & Resource Coordination
  • Work with the Principal Creative Operations Manager to allocate appropriate resources to projects based on skills, availability, and workload.
  • Brief creative and production teams clearly on project requirements, timelines, and deliverables.
  • Monitor team capacity and workload, coordinating schedules across multiple projects to optimise resource utilisation.
• Budget & Financial Tracking
  • Manage project finances end to end, ensuring accurate cost tracking, timely processing of POs and invoices, and proactive escalation of any budget risks.
• Status Reporting & Communication
  • Keep projects on track by maintaining clear documentation, updating systems, and proactively communicating status, timelines, and issues to stakeholders.
• Process Management
  • Ensure smooth, consistent project delivery by maintaining agency processes, improving workflows, and keeping all project documentation organized and up to standard.
• Supplier & Production Coordination
  • Manage end to end production with external partners—coordinating suppliers, freelancers, and agencies to deliver high quality, technically accurate assets on time and on budget across all channels.
• Quality Assurance
  • Ensure all creative deliverables meet brand, legal, and technical standards by managing quality checks, approvals, and final file accuracy from start to finish.

Experience

• Essential Experience
  • Strong experience in project management, traffic management, or production coordination within creative agencies or marketing teams.
  • Proven track record of successfully delivering multiple projects on time and within budget.
  • Experience using project management and workflow tools with a background coordinating resource across creative teams.
  • Experience managing suppliers and production processes.
  • Demonstrable ability to work in fast-paced environments with competing priorities.
• Highly Desirable
  • Experience in in-house agencies or brand-side marketing teams.
  • Background in telecommunications, technology, or large B2C organisations.
  • Familiarity with agile project management methodologies.
  • Experience with creative production across multiple channels and an understanding of creative briefing and approval processes.
  • Formal project management training or certification.

Benefits

• Annual on target bonus 10% (based on both personal and company performance).
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%.
• 25 days annual leave + 8 bank holidays with the option to buy up to one week of contracted hours. This will also increase with service.
• 2 weeks carer’s leave.
• From January 2025, Family Leave policy: 18 weeks full pay, 8 weeks half pay, 26 weeks statutory pay. Open to all parents.
• Enhanced women’s health support, including menopause symptoms support and cancer screenings.
• Life Assurance (4 x life cover).
• Exclusive colleague discounts on BT broadband packages.
• 50% off EE mobile plans; discounts for friends and family.
• My Discounts for savings on everyday purchases.
• Discounted EE TV including TNT Sport and NOW Entertainment.
• Healthcare options such as Healthcare Cash Plan or other benefits.
• Volunteering days.
• Brand new electric vehicle salary sacrifice arrangement, known as 'My EV'.
• 24/7 private virtual GP appointments for UK colleagues.

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. We are home to BT, EE, Openreach and Plusnet. Over the next two years we will complete the UK’s largest digital infrastructure project—connecting more than 25 million premises to full fibre broadband. We are transforming our business through simplification, AI, and technology to create the UK’s best telco and reimagine the customer experience.

A Few Points to Note

Although these roles are listed as full-time, we welcome job share, reduced hours, or other flexible working arrangements. Reasonable adjustments can be made for the selection process. Don’t meet every single requirement? Studies have shown that women, disabled people, LGBTQ+, neurodiverse individuals, and those from ethnic minority backgrounds are less likely to apply unless they meet every qualification. We encourage you to apply anyway if you’re excited about the role; you may be the right candidate for this or other roles in our wider team.