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- Tasks: Lead product vision and enhance digital experiences for customers and agents.
- Company: Top telecom provider focused on innovation and customer satisfaction.
- Benefits: 15% annual bonus, car allowance, family health cover, and generous leave policies.
- Why this job: Shape the future of digital experiences and make a real impact.
- Qualifications: Experience in product leadership and strategic thinking required.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading telecom provider is looking for a Product Lead to enhance digital experiences for customers and service agents in the UK. This role involves shaping the product vision and optimizing self-service journeys using data insights.
The ideal candidate will have experience in product leadership, strategic thinking, and cross-functional collaboration, particularly with tools like ServiceNow.
Benefits include a 15% annual bonus, car allowance, family health cover, and extensive leave policies.
Product Lead: Value Portal & Agent Workflows in London employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead: Value Portal & Agent Workflows in London
✨Tip Number 1
Network like a pro! Reach out to people in the telecom industry, especially those who work with product leadership. A friendly chat can open doors and give you insights that might just land you that Product Lead role.
✨Tip Number 2
Showcase your strategic thinking! When you get the chance to speak with potential employers, share examples of how you've used data insights to enhance customer experiences. This will demonstrate your fit for shaping the product vision.
✨Tip Number 3
Be ready to collaborate! Highlight your experience working cross-functionally, especially with tools like ServiceNow. Employers love candidates who can bridge gaps between teams and drive projects forward.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to enhance digital experiences for our customers and agents.
We think you need these skills to ace Product Lead: Value Portal & Agent Workflows in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Lead role. Highlight your product leadership experience and any relevant projects that showcase your strategic thinking and collaboration skills.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for enhancing digital experiences. Share specific examples of how you've optimised self-service journeys or used data insights in previous roles.
Showcase Your Tools Knowledge: If you’ve worked with tools like ServiceNow, don’t forget to mention it! We want to see how your technical skills can contribute to our mission of improving customer and agent experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at BT Group
✨Know Your Product Inside Out
Before the interview, dive deep into the company's products and services, especially those related to digital experiences. Understand how they enhance customer and agent interactions, and be ready to discuss how your vision aligns with their goals.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking skills. Think about times you've used data insights to shape product decisions or improve user journeys. This will demonstrate your ability to lead product initiatives effectively.
✨Highlight Cross-Functional Collaboration
Be ready to discuss your experience working with different teams, particularly in a tech environment. Share specific instances where you collaborated with stakeholders to drive product success, as this role requires strong teamwork.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar tools, make sure to mention it. If not, do a bit of research on how these platforms can optimise workflows. Showing that you're proactive about learning will impress the interviewers.
