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- Tasks: Lead the vision for enhancing customer digital experiences post-sale.
- Company: A top telecommunications firm focused on customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement and business success.
- Qualifications: Strong product leadership skills and a knack for data-driven decisions.
- Other info: Collaborative environment with a focus on innovation and customer experience.
The predicted salary is between 42000 - 84000 £ per year.
A leading telecommunications firm is seeking a Product Lead, Customer In-Life to shape post-sale digital experiences that enhance customer satisfaction and retention. You will lead the vision and strategy for app and web journeys, optimize customer interactions, and collaborate with various teams to ensure seamless service delivery.
Ideal candidates will have:
- Strong product leadership skills
- A deep understanding of customer experience
- A proven track record in data-driven decision making
Join us in making a significant impact on customer engagement and business success.
Product Lead, In-Life Digital Experience in London employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead, In-Life Digital Experience in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital experiences and think about how you can enhance customer satisfaction. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to explain how your product leadership skills and data-driven decision-making can shape their post-sale digital experiences. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Product Lead, In-Life Digital Experience in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Lead role. Highlight your experience in shaping digital experiences and how you've enhanced customer satisfaction in previous roles. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: In your application, don’t forget to emphasise your product leadership skills. Share examples of how you've led teams or projects that improved customer interactions. We love seeing candidates who can inspire and drive results!
Data-Driven Decision Making: Since this role requires a strong focus on data, include specific instances where your decisions were backed by data analysis. We’re looking for someone who can leverage insights to optimise customer journeys, so make it clear how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BT Group
✨Know the Company Inside Out
Before your interview, dive deep into the telecommunications firm’s mission, values, and recent projects. Understanding their approach to customer experience will help you align your answers with their goals and show that you're genuinely interested in making an impact.
✨Showcase Your Product Leadership Skills
Prepare specific examples from your past experiences where you've successfully led product initiatives. Highlight how you shaped strategies that improved customer satisfaction and retention, as this role is all about enhancing digital experiences.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to inform your product decisions. Bring examples of metrics you've tracked and how they influenced your strategies. This will demonstrate your analytical skills and commitment to optimising customer interactions.
✨Collaborative Mindset
Since the role involves working with various teams, think of instances where you've successfully collaborated across departments. Emphasise your ability to communicate effectively and build relationships, as this will be key to ensuring seamless service delivery.
