PMO Professional in London

The role is responsible for providing Customer PMO to complex customer contracts within Design & Delivery. It helps reduce risk to BT, improve probability of a successful delivery, improve customer satisfaction and supports senior Programme & Project managers. It ensures that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management.

Security clearance: This role requires SC Security Clearance, which will require a minimum of 5 years working history in the UK to be eligible. Preference will be given to candidates with current, active SC clearance.

Responsibilities:

• Acting as a central point of support and escalation for the project team, providing guidance to less experienced members and supporting effective day-to-day delivery.
• Establishing and operating robust PMO governance, including RAID, change control, document management, joiners/movers/leavers, and board-level reporting and minutes.
• Working closely with Project Managers to maintain accurate plans, status reports, and documentation, ensuring stakeholders have clear visibility of progress, risks, and issues.
• Producing high-quality project and programme reporting, including customer-facing updates, action tracking, and ownership of key trackers and logs used internally and externally.
• Monitoring delivery against time, cost, quality, and commercial forecasts, supporting gateway reviews, project closure, and lessons learned to drive continuous improvement.

The skills you'll need:

• Excellent in-depth experience of performing core PMO functions, including governance, reporting, planning, and operational support across complex delivery environments.
• Extensive experience of Document Management, including administrating the SharePoint site, version control, and Process Documents.
• Experience of Managing the Joiners, Movers and Leavers (JML) process and proven ability to coordinate and manage the full JML lifecycle, ensuring smooth onboarding, transitions, and offboarding activities with full adherence to organisational processes.
• Experience of managing and maintaining PMO governance processes across risks, issues, planning, dependencies, milestones, finances, documentation, and reporting.
• Extensive experience of engaging with a wide variety of stakeholders to carry out PMO functions, building relationships, maintaining effective communication, and supporting smooth operation of PMO area.

What we'd like to see on your CV:

• Experience working in a PMO or project delivery environment, with a solid understanding of PMO roles, responsibilities, and governance.
• Excellent stakeholder engagement skills, with the ability to build effective relationships at peer level and above in a matrix environment.
• A proactive, detail-oriented approach, able to operate in a fast-paced, demanding setting with a “can do” mindset.
• Competence in producing high-quality project reporting and documentation, with strong Microsoft Excel and PowerPoint skills (Microsoft Project desirable).
• Knowledge of project and programme management frameworks; recognized qualifications such as PRINCE2, P30, or equivalent are considered an advantage.
• Preferably already hold SC Security Clearance.

At BT, we entertain, educate, and empower millions of people every day. We’re a brand built on connecting people. Working here, you’ll receive an attractive salary and a range of competitive benefits, and you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity.

Flexible Working: BT’s policy for this role offers a 3 together, 2 wherever working model. You are required to be at your contractual location 3 days a week with 2 flexible days per week. This policy is subject to change as required.

We will also offer reasonable adjustments for the selection process if required, so please inform us. We value diversity and inclusion and are committed to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly with every requirement, please apply anyway—you may be the right candidate for this or other roles.