Executive Assistant in London

Responsibilities

• Diary management: Strategically manage and optimise a complex diary, independently prioritising requests, resolving conflicts, and aligning business and personal commitments across the full year.
• Email management: Own and manage the MD's inbox, implementing efficient workflows to ensure emails are actioned daily and tracked through to completion. Respond independently where appropriate, delegating and escalating effectively.
• Planning & ways of working: Schedule and lead regular planning meetings with the MD to review commitments, agree priorities, and establish service levels, ways of working, and development goals.
• Travel management: End to end coordination of travel and accommodation, anticipating requirements, ensuring cost effectiveness, and maintaining compliance with company policy.
• Meetings, Governance & Communications: Meeting preparation, governance, and materials creation to support the MD and Leadership Team.
• Meeting preparation: Partner with content owners to create high quality meeting papers, briefings, and presentations, ensuring the MD is fully prepared at all times.
• Meeting governance: Attend meetings as required, capture actions, and manage a robust closed loop process to ensure timely follow up and delivery.
• Storytelling & data: Edit, prepare, and analyse reports and materials on behalf of the MD and Leadership Team, presenting information clearly and professionally.
• Technology, Tools & Processes: Microsoft 365 expertise to produce agendas, slides, briefing papers, and collaborative workspaces; stay up to date with tools and training opportunities; set up and manage Teams channels for effective collaboration.
• Systems & processes: Act as a subject matter expert on internal systems (e.g. room bookings, catering, finance, travel) and continuously improve ways of working.
• Gatekeeper: Act as the primary point of contact for the MD, screening calls and visitors and managing both physical and virtual office interactions professionally.
• Safety, security & compliance: Ensure all activity complies with company policies, demonstrating strong financial awareness and ethical judgement.
• Stakeholder Management & Collaboration: Build and maintain strong, trusted relationships across the business, promote inclusion and collaboration, and share expertise to raise standards.
• Support leadership team activity: Onboarding new team members and creating reusable onboarding guides; contribute to special projects and discrete ad hoc initiatives as required.
• Confidentiality: Diplomacy and discretion in keeping sensitive strategic, commercial and personnel matters confidential.
• Time management and planning: Strong planning, organisation and time management skills with a detail-oriented approach and ability to meet deadlines.
• Autonomy: Self-starter who can work independently, seeking guidance only when necessary.
• EQ: Emotional intelligence and self-awareness to manage office dynamics and communicate effectively.
• Relationship building: Develop wide internal and external networks to influence outcomes and get work done through others.
• Communication & attention to detail: Excellent written and verbal communication, able to convey complex information clearly across stakeholders.
• Flexibility: Adapt to the needs of the MD and the business, which may include travel to other UK sites.

Experience you’d be expected to have

• Significant EA or PA experience.
• Significant experience of managing complex diary and travel itineraries.
• Experience of multi-tasking and delivering to a consistently high standard.
• Experience of delivering with trust and integrity to protect confidentiality.

Location & Working Arrangements

This role is based in our London office and follows a hybrid working model requiring you to be in the office three days per week.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks at statutory rate
• Enhanced women’s health support, including menopause symptoms support and screenings
• 25 days annual leave (not including bank holidays)
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes