Business - Software Tester Apprentice- London

Location: London

Start date: 7th September 2026

Apply by Date: 22nd February 2026

Salary: £23,810 (plus London Weighting Allowance)

What you'll be doing: We are one of the world's leading communication services companies, delivering products and services that are integral to modern life. Our networks, telephony and call-centres are increasingly powered by software, and we're seeking innovative thinkers to help test the services we provide to our customers and their users. In our test team, you'll be playing a vital role in protecting critical national infrastructure and supporting government projects and large UK businesses. This mission‐focused work is inspiring, challenging, and offers rare opportunities to work on high‐impact projects with brilliant colleagues. Join us as an apprentice and you'll get dedicated support, a personal buddy, hands‐on exposure across the business, and the chance to build real‐world, transferrable skills that set you up for long‐term success.

Learn job-specific skills: You will gain internationally recognised software testing certification covering areas such as:

• Test Analysis
• Automation Testing
• AI Tester
• ITIL 4 Foundation Certification

Day-to-Day Responsibilities: You will be joining a team of test specialists with key responsibilities for creating and maintaining testing documentation in line with strategy. You will work alongside peers conducting testing at BT core sites and/or customer locations.

Contribute to:

• Test Strategy creation: Setting out the approach, methods, environments, tools and test levels that will cover the project delivery needs.
• Producing Test Plans: Identifying the scope, priority, resources, techniques and timelines to be followed for each test level or workstream.
• Undertaking Test Case development: Detailing the titles, descriptions, steps, expected results and mapping of individual tests back to the requirements.
• Executing testing and performing test assurance: Following the test case steps, running specific scenarios and observing the outcomes to ensure the system behaviour is as expected.
• Analysing test coverage and generating fact-based test reports: Logging results from tests, cross-checking back to requirements and collating results into meaningful metrics for decision making.
• Managing test defects and regression testing corrective actions: When the results of tests are not as expected, capture the incident and status of the system. Share the bug details and explain to the resolving team. When the fixes have been applied, repeat the test and sign-off the defect closure.
• Actively supporting wider team initiatives such as Continual Improvement and Automation: Review the processes being followed and look for better, faster, more cost-effective ways of performing the tasks.

BT delivers a wide range of service to customers that need testing, such as:

• Contact Centres and Telephony solutions
• IP Networks, Firewalls, Gateways
• AI, webchat, messaging, email
• Cyber, Security and SIEM
• Cloud partnerships and dedicated Hosting facilities
• Service Management and tooling

As a software tester apprentice, you'll study for a Level 4 Software Tester Apprenticeship (completion is required to retain the role).

What we're looking for:

• Analytical and critical thinking skills - to ensure customer requirements are met efficiently.
• An eye for detail - to help build quality into everything we do.
• Application of best practice techniques as well as tailoring approaches to project needs.
• Strong teamwork and communication skills.
• Willingness to learn, adapt, and embrace new challenges.
• Commitment to building a career in digital and technology centred solutions.

Due to the sensitive nature of the work, you must undergo personnel screening and obtain Government Security Clearance to SC level.

Duration of the programme: 16 months

Entry Requirements: We're looking for applicants who match the entry requirements outlined. 5 GCSE's at grade 4-9 including Maths and English or SCQF 5. 2 A Levels – grade CC or SCQF Level 6. Unfortunately, we are not accepting any applications for those who are on a student/graduate visa, or who will need sponsorship during the scheme. All applicants will therefore need a full UK Right to Work for the duration of the scheme; without this we cannot accept an application. We are unable to offer Sponsorship for any of our Early Careers Programmes. Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.

Accessibility support for candidates:

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Ready to Apply: It’s easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, after this you will attend an in-person assessment centre and have the chance to ask any questions you might have. BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @bt.com emails or jobs.bt.com. Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let’s look out for one another and keep our job-seeking community safe. We look forward to receiving your application!