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For Companies At a Glance
- Tasks: Support diverse customers with tech needs, from installations to troubleshooting.
- Company: Join BT Group, a leader in digital infrastructure and innovation.
- Benefits: Enjoy discounts on products, online GP access, and paid carer's leave.
- Why this job: Gain hands-on experience while earning a Level 3 qualification in tech.
- Qualifications: Five GCSEs including English and Maths; passion for customer service is key.
- Other info: Dynamic field role with opportunities for growth and learning.
The predicted salary is between 800 - 1400 £ per month.
Job Responsibilities
- Work on-site with a diverse range of customers, from small local businesses to large FTSE-100 organisations, with no two days the same.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non-complex repairs.
- Engage directly with customers – talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
Qualifications & Requirements
- Five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full manual driving licence.
- A passion for providing a fantastic service to customers – this is the critical one.
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem solving skills.
- Hands-on field engineering and customer support experience.
- Technical knowledge of networking, cabling, and system setups.
- Exposure to BT’s innovative technologies and future-ready solutions.
- An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
About BT Group
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet – we have always played a critical role in creating the future. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full-fibre broadband. Together with heavy investment in 5G, we play a central role in revolutionising how people connect with each other, simplifying systems, structures and processes on a huge scale, and applying AI and technology to create the UK’s best telco.
Apprenticeship Details
This apprenticeship will last 18 months, during which you will spend a minimum 20% of your working hours dedicated to learning and studying. You will also complete one study day a week and, at the end of your hard work, gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.
Benefits
- Huge discounts on EE & BT products including your mobile and broadband – saving hundreds of pounds every year.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family.
- Market-leading paid carer’s leave, up to 2 weeks off for carers.
- Volunteering days to give back to your local community.
- Optional private healthcare and dental.
- Enhanced women’s health support, including help with menopause symptoms, cancer screenings, period care and more.
Additional Information
All applicants will need a full UK Right to Work for the duration of the 18-month scheme. Security checks are required; you will need to go through additional personnel screening and Government SC clearance. Internal candidates will also have to take on the terms and conditions of the apprentice role, including salary and benefits.
Business Customer Support Technician Apprentice - Northolt Greenford in London employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice - Northolt Greenford in London
✨Tip Number 1
Get to know the company! Research BT Group and their products. When you understand their values and services, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your passion for customer support and technology.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve resolved issues or helped someone out. This will demonstrate your hands-on approach and readiness for the field-based role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Business Customer Support Technician Apprentice - Northolt Greenford in London
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your enthusiasm for providing fantastic customer service. We want to see that you genuinely care about helping others and are excited about the tech world!
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing how you connect your background to what we do.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at BT Group
✨Know Your Tech
Brush up on your technical knowledge related to networking, cabling, and system setups. Be ready to discuss how you would diagnose and resolve hardware and software issues, as this will show your potential employer that you're not just passionate about customer service but also have the skills to back it up.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided fantastic service in the past. Think about times when you resolved issues or recommended solutions that made a difference for customers. This role is all about engaging with a diverse range of clients, so demonstrating your ability to connect with them is key.
✨Be Ready to Learn
Since this apprenticeship involves a lot of learning, express your willingness to adapt and embrace new technologies. Share any experiences where you've had to learn something quickly or tackle a challenge head-on. This will highlight your curious personality and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the types of projects you might work on or how the team collaborates. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
