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For Companies At a Glance
- Tasks: Provide hands-on customer support and troubleshoot technical issues.
- Company: Leading telecommunications company in Liverpool with a focus on innovation.
- Benefits: Earn £23,810 while gaining valuable experience and qualifications.
- Why this job: Kickstart your career in tech with real-world experience and a Level 3 qualification.
- Qualifications: Five GCSEs including English and Maths; passion for customer service required.
- Other info: Full-time apprenticeship with great growth potential in a dynamic industry.
The predicted salary is between 23810 - 33334 £ per year.
A leading telecommunications company in Liverpool is seeking a Business Customer Support Technician Apprentice. This full-time apprenticeship offers a salary of £23,810 and requires candidates to reside within a 15-mile radius.
The role involves:
- Hands-on customer support
- Installation of products
- Technical troubleshooting
Ideal candidates will have five GCSEs, including English and Maths, and a passion for customer service. This is a fantastic opportunity to gain real-world experience and obtain an ICT Comms Tech Level 3 qualification.
Field Tech Apprentice: Customer Support & IT in Liverpool employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Tech Apprentice: Customer Support & IT in Liverpool
✨Tip Number 1
Get to know the company! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves troubleshooting and installation, brush up on your IT knowledge. You might even want to set up a mock installation at home to get hands-on experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stand out. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Field Tech Apprentice: Customer Support & IT in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone the extra mile to assist someone, as this will resonate with our focus on customer support.
Highlight Relevant Skills and Qualifications: Make sure to mention your GCSEs, especially in English and Maths, as these are key requirements. If you have any tech-related skills or experiences, don’t forget to include those too – they’ll make you stand out!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, avoiding jargon unless it’s relevant. This shows us that you can communicate effectively, which is crucial in customer support.
Apply Through Our Website: To ensure your application gets to us quickly, apply directly through our website. It’s the best way to make sure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you understand the basics of customer support and IT. Brush up on common troubleshooting techniques and be ready to discuss any relevant experience you have, even if it's just from school projects or personal interests.
✨Show Your Passion
This role is all about customer service, so let your enthusiasm shine through! Be prepared to share examples of how you've gone above and beyond for customers in the past, whether in a job, volunteer work, or even in everyday situations.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company and the role. This shows that you're genuinely interested and have done your homework. You might ask about the types of products you'll be installing or how the team handles technical challenges.
✨Practice Makes Perfect
Run through some common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you'll feel during the actual interview!
