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- Tasks: Install and support BT products while providing excellent customer service.
- Company: Join BT Group, a global leader in technology and innovation.
- Benefits: Enjoy competitive pay, discounts on products, and access to healthcare.
- Why this job: Gain hands-on experience and develop skills in a growing industry.
- Qualifications: Five GCSEs at grades 4-9, including English and Maths; driving licence required.
- Other info: Opportunities for career progression and continuous learning.
The predicted salary is between 18800 - 20100 ÂŁ per year.
Work on-site across different customer locations. This is a full-time, paid apprenticeship with an 18-month duration.
What you’ll do:
- Install, configure, and optimise BT products, apps, and services.
- Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
About the apprenticeship:
- Business - Customer Support Technician Apprentice level 3
- Duration of the study programme – 18 months
- Location – 100 Old Hall Street, Liverpool, L3 9QJ
- Candidates must reside within a 90-minute commute of the location
- Start date – 6th July 2026
- Salary ÂŁ23,810
- Full time – Paid Apprenticeship Hours: 37.5 hrs Mon-Fri
Entry requirements:
- You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full manual driving licence is required.
- Right to Work: All applicants will need a full UK Right to Work for the duration of the 18-month scheme.
- Security Checks: You will need to go through additional personnel screening and Government SC clearance.
Accessibility and support:
Accessibility support for candidates is available.
What we’re looking for:
- A passion for providing a fantastic service to our customers.
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem-solving skills.
Your learning and development:
- Hands-on field engineering and customer support experience.
- How to install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Technical knowledge of networking, cabling, and system setups.
- An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future-ready solutions.
Your future career:
- Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
- Potential to move into advanced engineering roles or leadership positions.
- Be part of a global technology leader committed to diversity, inclusion, and sustainability.
- Build a career in a growing industry with roles in field service, technical support, and beyond.
- Access to continuous learning and development programs to keep your skills future-ready.
Apprenticeship details:
This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your programme you will gain an ICT Comms Tech Level 3 Qualification.
What’s in it for you?
- Huge discounts on EE & BT products including your Mobile and Broadband.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family.
- Market leading paid carer’s leave, up to 2 weeks for carers.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental.
- Enhanced women’s health support including help with menopause symptoms, cancer screenings, period care and more.
Ready to Apply:
It’s easy to apply online; provide your details and current education, then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions. BT Group will never ask for payment during recruitment.
About Us:
BT Group was the world’s first telco with brands including BT, EE, Openreach and Plusnet. We are investing in UK fibre and 5G, and are committed to diversity, inclusion, and sustainability.
Business Customer Support Technician Apprentice Liverpool employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice Liverpool
✨Tip Number 1
Get to know the company! Research BT and its values, especially their commitment to customer service and innovation. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and technical troubleshooting. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion! During the interview, share examples of how you've provided excellent customer service in the past. Highlight any experiences where you solved problems or helped others with tech issues – it’ll make you stand out!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the apprenticeship or the team. It shows you're engaged and eager to learn more about the role and the company.
We think you need these skills to ace Business Customer Support Technician Apprentice Liverpool
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for providing fantastic customer service in your application. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your Responses: When answering the text-based questions, relate your experiences to the skills mentioned in the job description. Highlight any relevant tech knowledge or problem-solving experiences that align with what we’re looking for.
Be Yourself in the Video Question: The video question is your chance to shine! Be authentic and let your personality come through. We want to see your curiosity and willingness to learn, so don’t hold back!
Apply Through Our Website: Remember, it’s super easy to apply online! Just head over to our website, fill in your details, and complete the questions. We can’t wait to see your application come through!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you brush up on BT products, apps, and services. Familiarise yourself with common hardware and software issues, as well as basic troubleshooting techniques. This will help you answer questions confidently and show your passion for providing fantastic customer service.
✨Show Your Curiosity
During the interview, demonstrate your willingness to learn and adapt. Share examples of how you've tackled challenges in the past or how you've embraced new technologies. This will highlight your curious personality and problem-solving skills, which are key for this role.
✨Ask Smart Questions
Prepare a few thoughtful questions about the apprenticeship and the company culture. This shows that you're genuinely interested in the role and want to understand how you can contribute to the team. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Be Yourself
Let your personality shine through during the interview. The company values diversity and inclusion, so don’t be afraid to share your unique experiences and perspectives. Authenticity can set you apart from other candidates and make a lasting impression.