Infrastructure Cyber Capability Manager

We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products, and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant, and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

This role is hybrid (3 days in the office) & can be based in one of the following offices: Birmingham, London, Bristol, Manchester, Belfast.

What You’ll Be Doing

• Deployment Management: Work with project & engineering teams to co-ordinate and manage the phased rollout across all user groups.
• Endpoint & Application Troubleshooting & Remediation: Utilise own extensive enterprise application (development) experience to respond to, identify & troubleshoot issues with enterprise applications.
• Solution Engineering: Work with BT EAs and SAs and other BT stakeholders to propose and implement workarounds or solutions for legacy or incompatible applications.
• Operational Engineering: Act as the Escalation Point for deployment-related technical issues. Support the team to drive the resolution of user-impacting incidents.
• Documentation and Knowledge Transfer: Maintain clear documentation of deployment progress, application findings, and solutions. Help train and guide operational support teams with persistent issues.
• Continuous Improvement: Identify any recurring issues, and propose process or technical improvements to optimise performance and user experience.
• Security Architecture Infrastructure (Network & Hosting Platforms) Design: Act as the partner taking business requirements back into Security architecture for consideration in their roadmaps.
• Collaboration and Partnership: Act as a business partner to various units, providing guidance and a point of contact for our security Infrastructure. Collaborate with IT and engineering teams to ensure the implementation of security solutions is enacted. Work with the business to understand any constraints and blockers (Resource, Finance etc.) and act as the conduit to work these challenges through.
• Risk Management: Collaborate with the business to assist with documentation then share with Security Enterprise Architects security risks associated with networks and hosting platforms. Monitor and report on progress against deliveries that deliver the capabilities that support “Protection of BT”. Monitor and report on progress against deliveries that address security incidents and vulnerabilities.
• Training and Awareness: Conduct training and awareness events for TS (and more widely) where appropriate to ensure familiarity of what our Networks and hosting platforms are. Ensure there is an understanding of the benefits of engaging early with enterprise architecture when teams want to make changes to network and hosting platform security.
• Presentations and Communication: Collate & create input & prepare high-quality presentations for executive meetings. Communicate complex technical information in a clear and concise manner. Support management and seniors with ad-hoc analysis and reporting.

Skills & Experience Required For The Role

• Solid understanding of the Network and Hosting platforms environments.
• Relevant certifications (e.g., CISSP, CISM) are a plus.
• Experience in security architecture, particularly in networks and hosting platforms, will be beneficial.
• Strong understanding of network security protocols, firewalls, VPNs, and intrusion detection systems.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex security concepts to non-technical stakeholders.

Benefits

• On target 10% bonus.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.