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For Companies At a Glance
- Tasks: Help customers connect their services and solve queries over the phone.
- Company: Join EE, a leading telecom company with a supportive culture.
- Benefits: Starting salary of £26,968, discounts on products, and flexible working options.
- Why this job: Make a real difference while developing your career in a dynamic environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication skills.
- Other info: Enjoy volunteering days and tailored training for career growth.
The predicted salary is between 21500 - 27000 £ per year.
Home Connections Guide (Blackburn Contact Centre, Blackburn, United Kingdom)
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.
Why not use your skills to make a difference and join our Home Connections Team in Blackburn. You’ll be talking to them over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in home setup or their first bill.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £26,968.00
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Home Connections Guide (Blackburn Contact Centre, Blackburn, United Kingdom) employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Connections Guide (Blackburn Contact Centre, Blackburn, United Kingdom)
✨Tip Number 1
Get to know the company! Research EE and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. Plus, it’ll help you feel more confident during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with their queries, try role-playing scenarios with friends or family. This will help you think on your feet and improve your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Home Connections Guide (Blackburn Contact Centre, Blackburn, United Kingdom)
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. Whether it's gaming, tech tinkering, or just being a helpful mate, we want to see how you can bring those skills to the table!
Be Yourself: We’re looking for genuine people who can build relationships. Don’t be afraid to let your personality shine through in your written application. Share your story and what makes you unique – it’ll help us get to know you better!
Tailor Your Application: Make sure to align your application with the job description. Mention how your skills and experiences relate to the Home Connections role. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super straightforward!
How to prepare for a job interview at BT Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Home Connections Guide does. Familiarise yourself with the key responsibilities, like guiding customers through their initial setup and addressing queries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Problem-Solving Skills
Since this role involves helping customers with their issues, think of examples from your past where you've successfully solved problems. Whether it's in gaming or tech, share how you approached challenges and what the outcomes were. This will highlight your transferable skills.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing but understanding what’s being said. You might be asked situational questions, so take a moment to think before responding, ensuring your answers are relevant and thoughtful.
✨Emphasise Your People Skills
Building relationships is key in customer service. Be ready to discuss how you connect with others, whether it’s through previous jobs, volunteering, or even casual interactions. Highlighting your calm and helpful nature will resonate well with the interviewers.
