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- Tasks: Support customers with tech needs, install and optimise BT products, and solve issues on-site.
- Company: Join BT Group, a global leader in technology and innovation.
- Benefits: Competitive salary, discounts on products, online GP access, and paid carer's leave.
- Why this job: Gain hands-on experience while building a career in a growing industry.
- Qualifications: Five GCSEs at grades 4-9, full manual driving licence, and a passion for customer service.
- Other info: 18-month apprenticeship with structured training and progression opportunities.
The predicted salary is between 800 - 1000 ÂŁ per month.
Posting Date: 12 Feb 2026
Unit: UK Business
Location: Greenford (4034), Greenford, United Kingdom
Business - Customer Support Technician Apprentice level 3
Duration of the study programme – 18 months
Candidates must reside within a 15 miles radius commute from the specified location, to ensure effective coverage of the area and support personal wellbeing.
Start date - 6th July 2026
Apply by Date –
Salary ÂŁ23,810
Outer London Weighting - annual allowance of ÂŁ1,637.00
Full time – Paid Apprenticeship
Hours: 37.5 hrs Mon-Fri
Entry Requirements
- You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- Full manual driving licence
- Right to Work: All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.
- Internal candidates will have to take on Terms & Conditions of the Apprentice role including salary and benefits.
Join us as an apprentice and you’ll get dedicated support, a personal buddy, hands-on exposure across the business, and the chance to build real-world, transferrable skills that set you up for long-term success.
What we’re looking for
- A passion for providing a fantastic service to our customers – this is the critical one!
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem-solving skills.
About this role
- Work on-site with a diverse range of customers, from small local businesses to large FTSE-100 organisations, with no two days the same.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non-complex repairs.
- Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.
What You’ll Do
- Install, configure, and optimise BT products, apps, and services.
- Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
What You’ll Learn
- Hands-on field engineering and customer support experience.
- How to install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Logical problem-solving and customer service best practice.
- Technical knowledge of networking, cabling, and system setups.
- An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future-ready solutions.
- Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
- Potential to move into advanced engineering roles or leadership positions.
- Be part of a global technology leader committed to diversity, inclusion, and sustainability.
- Build a career in a growing industry with roles in field service, technical support, and beyond.
- Access to continuous learning and development programmes to keep your skills future-ready.
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford. Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL
What’s in it for you?
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Ready to Apply
It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.
Business Customer Support Technician Apprentice - Northolt Greenford employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice - Northolt Greenford
✨Tip Number 1
Get to know the company! Research BT and its values, especially around customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and technical skills. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 3
Show off your passion! During interviews, share examples of how you've provided excellent customer service or solved problems in the past. This will demonstrate your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to take the next step in your career with us.
We think you need these skills to ace Business Customer Support Technician Apprentice - Northolt Greenford
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for providing fantastic customer service in your application. We want to see that you genuinely care about helping others and are excited about the role!
Tailor Your Responses: When answering the text-based questions, relate your experiences to the skills mentioned in the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Yourself in the Video Question: The video question is your chance to shine! Be authentic and let your personality come through. We want to get to know the real you, so relax and speak naturally.
Apply Through Our Website: Remember, applying through our website is the easiest way to get your application in. It’s straightforward, and you’ll be one step closer to joining our awesome team!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Business Customer Support Technician. Familiarise yourself with BT products and services, as well as common hardware and software issues. This will help you answer questions confidently and show your passion for providing fantastic service.
✨Show Your Problem-Solving Skills
Prepare to discuss examples of how you've tackled challenges in the past. Think about situations where you've had to diagnose a problem or help someone with tech issues. This will demonstrate your curiosity and ability to adapt, which are key traits for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.
✨Be Yourself
Let your personality shine through during the interview. The company values a proactive attitude and a willingness to learn, so be genuine about your interests and experiences. This will help you connect with the interviewers and leave a lasting impression.
