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For Companies At a Glance
- Tasks: Assist customers with tech needs and gain hands-on experience in the field.
- Company: Leading telecommunications company in the UK with a focus on customer support.
- Benefits: Competitive pay, benefits, and an 18-month apprenticeship programme.
- Why this job: Kickstart your career in tech while helping diverse customers every day.
- Qualifications: 5 GCSEs including English and Maths, plus a full manual driving licence.
- Other info: Gain valuable skills and experience in a dynamic work environment.
The predicted salary is between 800 - 1400 £ per month.
A leading telecommunications company in the UK is offering a full-time apprenticeship for a Customer Support Technician. In this role, you will assist diverse customers with technology-related needs while gaining hands-on experience. This 18-month program includes technical education and support in the field, such as installation, troubleshooting, and customer engagement.
Ideal candidates will possess 5 GCSEs, including English and Maths, and a full manual driving licence. The position offers competitive pay and various benefits.
Field Tech Support Apprentice: On-site Solutions employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Tech Support Apprentice: On-site Solutions
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role is all about assisting customers with tech-related needs, brush up on your troubleshooting techniques and customer engagement strategies. We can help you find resources to get you ready!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral. We’re all about making connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you stand out from the crowd. Don’t miss out!
We think you need these skills to ace Field Tech Support Apprentice: On-site Solutions
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for technology and customer support. Share any relevant experiences or projects that highlight your interest in the field – it’ll make you stand out!
Tailor Your CV: Make sure your CV is tailored to the role of Field Tech Support Apprentice. Highlight your GCSEs, especially in English and Maths, and any skills or experiences that relate directly to the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and motivations without wading through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at BT Group
✨Know Your Tech
Brush up on your technical knowledge related to telecommunications. Familiarise yourself with common troubleshooting techniques and installation processes. This will show the interviewers that you're ready to dive into the hands-on aspects of the role.
✨Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved issues or provided support. This will demonstrate your ability to connect with diverse customers, which is key for this apprenticeship.
✨Show Your Enthusiasm
Let your passion for technology and customer service shine through during the interview. Share why you're excited about this apprenticeship and how it aligns with your career goals. A positive attitude can make a big difference!
✨Ask Smart Questions
Prepare thoughtful questions about the apprenticeship programme and the company culture. This shows that you're genuinely interested and have done your homework. It also gives you a chance to assess if the company is the right fit for you.
