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- Tasks: Join us as a Field Engineer Apprentice, tackling diverse challenges daily on-site with customers.
- Company: BT Group is a leading global business brand with over 175 years of heritage, serving millions.
- Benefits: Enjoy hands-on training, a competitive salary, and the chance to make a real-world impact.
- Why this job: Be part of an innovative team, solve big challenges, and develop your skills in technology.
- Qualifications: Five GCSEs at grades 4-9, including English and Maths; full manual driving licence required.
- Other info: This apprenticeship lasts 18 months, with a nationally recognised qualification upon completion.
You’re not just looking for a career; you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck into tough challenges, pitch in with ideas, and make things happen. You won’t be alone: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.
About this role
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams, and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software, or infrastructure.
As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set up, install, and carry out non-complex and simple repairs. You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!
About the apprenticeship you’ll study for
This apprenticeship will last 18 months, and you’ll spend a minimum of 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication. As an apprentice, you will study for a nationally recognised qualification as you gain hands-on experience in our industry.
Entry Requirements
- You’ll need to achieve five GCSEs at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted.
- Please also note that this is a field role and will require you to travel in your van. As a result, you’ll need to hold a full manual driving licence with no more than six points.
- You’re more than welcome to apply even if you do not hold a licence right now, but you’ll need to make sure you have passed your test no later than one month before your start date.
- If you don’t hold a full licence for manual cars before you are due to start, we may have to withdraw any offer made to you.
- Please note, due to the nature of the work we do, some of these roles may require security clearance.
- If you have already studied a Level 3 qualification in Information Communication, then we may not be able to consider you for this role.
- All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.
Location: Guildford
About BT Group
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation, and provides you with opportunities to be your best.
With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact on society.
How to Apply
It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process, you will be asked to complete an online assessment and then have a telephone interview with the early careers recruitment team, before attending one of our in-office insight days and will have the opportunity to ask any questions you might have about the role and the type of work you might be doing. We look forward to receiving your application!
Field Engineer Level 3 Apprentice - Guildford employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer Level 3 Apprentice - Guildford
✨Tip Number 1
Familiarise yourself with BT Group's services and technology. Understanding their portfolio will help you engage confidently with customers and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Prepare to discuss your problem-solving skills. As a Field Engineer, you'll need to think on your feet and provide solutions to customer issues, so be ready to share examples of how you've tackled challenges in the past.
✨Tip Number 3
Showcase your communication skills. Since this role involves direct interaction with customers, practice articulating your thoughts clearly and engagingly, as this will be crucial in building rapport and trust.
✨Tip Number 4
Be proactive in your approach. Highlight any experiences where you've taken initiative or gone above and beyond, as BT values a proactive attitude and a willingness to learn and adapt in a dynamic environment.
We think you need these skills to ace Field Engineer Level 3 Apprentice - Guildford
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Engineer Level 3 Apprentice. Read through the job description carefully and note the key skills and qualifications required.
Tailor Your CV: Customise your CV to highlight relevant experiences and skills that align with the role. Emphasise any technical knowledge, customer service experience, or teamwork skills that would be beneficial in this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your proactive attitude. Mention specific examples of how you've demonstrated these qualities in the past, and explain why you're excited about the opportunity at BT Group.
Prepare for the Online Assessment: Once you submit your application, you'll need to complete an online assessment. Familiarise yourself with the types of questions that may be asked, and practice any relevant skills or knowledge areas to ensure you're well-prepared.
How to prepare for a job interview at BT Group
✨Research the Company
Before your interview, take some time to learn about BT Group and its values. Understanding their mission and how they connect people through technology will help you align your answers with what they are looking for.
✨Show Your Passion for Technology
As a Field Engineer Level 3 Apprentice, demonstrating your enthusiasm for technology is crucial. Be prepared to discuss any relevant experiences or projects that showcase your interest and understanding of tech solutions.
✨Prepare for Customer Interaction Scenarios
Since this role involves working directly with customers, think of examples where you've successfully communicated or resolved issues. Highlight your proactive attitude and ability to engage in meaningful conversations.
✨Ask Insightful Questions
At the end of your interview, don’t hesitate to ask questions about the apprenticeship, team dynamics, or future opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
