At a Glance
- Tasks: Join us as a Field Engineer Apprentice, working on-site with diverse customers daily.
- Company: BT Group connects millions, powering lives and businesses through innovative technology.
- Benefits: Enjoy hands-on training, a supportive environment, and earn while you learn with a competitive salary.
- Why this job: Make a real difference in the world while developing your skills in a dynamic field.
- Qualifications: Five GCSEs at grades 4-9, including English and Maths; full manual driving licence required.
- Other info: This 18-month apprenticeship includes study days and leads to a Level 3 qualification.
The predicted salary is between 21840 - 21840 £ per year.
Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve. That could be anything from provision or repair, hardware, software or infrastructure.
As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you’ll need to be prepared to travel around, but that’s part of the fun! You get to see our technology being used in lots of different, innovative ways, and you get to be part of it. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.
You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!
You’ll need to achieve five GCSE’s at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted.
Please also note that this a field role and will require you to travel in your van. As a result, you’ll need to hold a full manual driving licence with no more than six points. You’re more than welcome to apply even if you do not hold a licence right now, but you’ll need to make sure you have passed your test no later than one month before your start date. If you don’t hold a full licence for manual cars before you are due to start, we may have to withdraw any offer made to you.
Salary £21,840
You’re not just looking for a career, you’re looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support through your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it., This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one "study day" a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
As an apprentice, you will study for a nationally recognised qualification as you gain hands on experience in our industry.
Please note if your apprenticeship is in Scotland you may study towards a slightly different qualification with different skills., £21,840
Field Engineer Level 3 Apprentice - Guildford employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer Level 3 Apprentice - Guildford
✨Tip Number 1
Familiarize yourself with the technology and services offered by BT. Understanding their portfolio will help you engage confidently with customers and demonstrate your proactive attitude during interviews.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in a technical field. Being able to communicate effectively and solve problems is key in this role, so share examples of how you've done this in the past.
✨Tip Number 3
Prepare for questions about your willingness to travel and work on-site. Show enthusiasm for the variety that comes with being a Field Support Technician and how you see it as an opportunity to learn and grow.
✨Tip Number 4
If you don't have your driving license yet, make sure to have a clear plan for obtaining it before your start date. This shows commitment and readiness for the role, which can set you apart from other candidates.
We think you need these skills to ace Field Engineer Level 3 Apprentice - Guildford
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Field Engineer Level 3 Apprentice. Highlight your enthusiasm for technology and customer interaction in your application.
Tailor Your CV: Customize your CV to reflect relevant experiences, skills, and qualifications that align with the job description. Emphasize any customer service experience or technical knowledge you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and passion for technology. Mention specific examples of how you've successfully engaged with customers or solved problems in the past.
Highlight Your Qualifications: Clearly state your GCSE results and any equivalent qualifications. If you are currently working towards your driving license, mention your commitment to obtaining it before the start date.
How to prepare for a job interview at BT Group
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences that demonstrate your interest and how you stay updated with the latest trends in the tech industry.
✨Highlight Your Communication Skills
Since this role involves direct interaction with customers, emphasize your ability to communicate effectively. Share examples of how you've successfully resolved issues or explained complex concepts to non-technical individuals.
✨Demonstrate a Proactive Attitude
The company values proactive behavior, so be prepared to discuss situations where you took initiative. Whether it was in a previous job, school project, or personal endeavor, show how your proactive approach led to positive outcomes.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios during the interview. Be ready to discuss how you would handle specific customer situations or technical challenges. This will showcase your problem-solving skills and readiness for the field.