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- Tasks: Provide technical support and ensure IT equipment is operational for police officers.
- Company: Join BT, a leading global brand focused on connectivity and collaboration.
- Benefits: Enjoy 22 days annual leave, a generous pension scheme, and flexible working arrangements.
- Why this job: Make a real impact on public safety while developing your technical skills.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
- Other info: Be part of a diverse team that values innovation and inclusivity.
The predicted salary is between 30000 - 40000 £ per year.
Please note you must either hold or be eligible for NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
Why this job matters
As a Field Engineer within the End User Workplace team on the Devon & Cornwall and Dorset Police Managed ICT Contract, you will ensure police officers and staff have the IT equipment available to them to perform a public facing role. Your attention to detail and clear record-keeping will play a crucial role in maintaining operational efficiency, directly supporting critical policing activities. By ensuring IT equipment is functioning, you will help underpin essential services, contributing to public safety and the smooth running of police operations.
Please note - This role will require you to be able to travel to multiple client sites across the Dorset area: a full, clean UK driving license will be required.
What you'll be doing
- Providing technical troubleshooting knowledge to resolve 3rd line incidents within SLAs
- Providing technical installation knowledge to complete hardware install move/change requests within SLA
- Completion of Configuration Item change forms and supply with SLA to Configuration Manager
- Providing technical support/knowledge transfer to colleagues when required
- Ensuring technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion
What we'd like to see on your CV
- Sufficient experience in a technical support/operational role
- Competent Windows Operating System skills
- Competent MS SCCM / Intune deployment skills
- Competent in IT Hardware troubleshooting and diagnostics
- Competent organisational skills
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
- 22 days annual leave (plus bank holidays)
- Generous pension scheme
- BT Share Plan
- Discounted BT products including TV, Broadband and Mobile
- Flexible working arrangements
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
ICT Field Support Officer in Exeter employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Support Officer in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ICT support. Role-play with a friend or use mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website that highlights your technical projects and achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ICT Field Support Officer in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience, especially with Windows OS and hardware troubleshooting, to show us you're a great fit for the ICT Field Support Officer role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We want to see your troubleshooting prowess, so don’t hold back on sharing those success stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read. Remember, clarity is key, especially when detailing your relevant experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BT Group
✨Know Your Tech Inside Out
As an ICT Field Support Officer, you'll need to demonstrate your technical troubleshooting skills. Brush up on your knowledge of Windows Operating Systems and MS SCCM/Intune deployment. Be ready to discuss specific incidents where you resolved 3rd line issues or completed hardware installations.
✨Showcase Your Organisational Skills
This role requires excellent record-keeping and organisational abilities. Prepare examples of how you've managed multiple tasks or projects simultaneously, ensuring that you met SLAs and KPIs. Highlight any experience you have with Configuration Item change forms.
✨Be Ready to Discuss Travel Logistics
Since the job involves travelling to various client sites across Dorset, be prepared to talk about your driving experience and how you manage your time effectively while on the road. A full, clean UK driving licence is essential, so make sure you mention this upfront.
✨Emphasise Team Collaboration
The role involves providing support and knowledge transfer to colleagues. Share examples of how you've worked collaboratively in a team environment, especially in high-pressure situations. This will show your ability to contribute positively to the workplace culture.
