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For Companies At a Glance
- Tasks: Provide on-site tech support and install innovative products for diverse customers.
- Company: Leading telecommunications company in Exeter with a focus on customer service.
- Benefits: Full-time paid apprenticeship, competitive salary, ongoing training, and career advancement opportunities.
- Why this job: Kickstart your tech career while making a real difference for customers.
- Qualifications: Strong customer service motivation and at least 5 GCSEs required.
- Other info: Join a dynamic team and develop essential problem-solving skills.
The predicted salary is between 1580 - 1680 £ per month.
A leading telecommunications company in Exeter seeks a Business Customer Support Technician Apprentice. In this role, you will provide on-site support to diverse customers, install and optimize technology products, and develop key problem-solving skills.
Candidates should have strong customer service motivation and minimum qualifications of 5 GCSEs.
The position offers a full-time paid apprenticeship with a salary of £23,810, along with ongoing training and a pathway to career advancement.
Field Support Technician Apprentice — ICT Tech Level 3 in Exeter employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Technician Apprentice — ICT Tech Level 3 in Exeter
✨Tip Number 1
Get to know the company! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be providing on-site support, think of common tech issues and how you'd resolve them. Role-playing with a friend can really help!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Field Support Technician Apprentice — ICT Tech Level 3 in Exeter
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology and customer service. Share any relevant experiences or projects that highlight your skills and motivation in this field.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Support Technician role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Your Problem-Solving Skills: Since this role involves troubleshooting and optimising tech products, be sure to mention any experiences where you've successfully solved problems. We love to see candidates who can think on their feet!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at BT Group
✨Know Your Tech
Brush up on the technology products you'll be working with. Familiarise yourself with common issues and solutions, as well as the installation processes. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Customer Service is Key
Since this role involves direct customer interaction, think of examples from your past experiences where you provided excellent customer service. Be prepared to discuss how you handled difficult situations and what you learned from them.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your problem-solving abilities during the interview. Think of scenarios where you've had to troubleshoot a tech issue or resolve a customer complaint. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career advancement opportunities, or the types of customers you’ll be supporting. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
