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For Companies At a Glance
- Tasks: Support customers with hardware, software, and infrastructure in a hands-on role.
- Company: Join BT, a global tech leader committed to diversity and innovation.
- Benefits: Full training, competitive pay, and opportunities for career progression.
- Why this job: Make a real difference by helping businesses optimise their tech solutions.
- Qualifications: Five GCSEs including English and Maths; passion for customer service is key.
- Other info: 18-month apprenticeship with continuous learning and potential for advanced roles.
The predicted salary is between 800 - 1400 £ per month.
On-site, field-based role supporting a diverse range of customers across hardware, software, and infrastructure. Travel between customer locations is required. Full training is provided; technical passion and a proactive attitude matter more than prior experience.
Responsibilities
- Work on-site with customers, from small local businesses to large organisations, across hardware, software, and infrastructure.
- Install, set up, and optimise BT products and services; carry out non-complex repairs.
- Engage directly with customers to discuss ideas, resolve issues, and ensure services are optimised.
- Recommend suitable digital products and services to maximise customer outcomes.
- Provide deskside support for devices (laptops, PCs, printers) and support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues; guide customers through solutions.
- Continue to learn new technologies and stay adaptable in a dynamic environment.
Qualifications
- Five GCSEs at grades 4-9 (C or above), including English and Maths; equivalent qualifications accepted.
- Full manual driving licence.
- A passion for delivering excellent customer service; hands-on field engineering and customer support experience is beneficial.
- Willingness to learn, adapt, and embrace new technologies and challenges.
- Technical knowledge of networking, cabling, and system setups; diagnostic and troubleshooting techniques for hardware and software.
- ICT Comms Tech Level 3 qualification through structured apprenticeship training.
Additional information
- Exposure to BT's technologies and future-ready solutions; opportunities for progression within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
- Potential to move into advanced engineering roles or leadership positions; join a global technology leader committed to diversity, inclusion, and sustainability.
- Access to continuous learning and development programs; 18-month apprenticeship with study time; at end, ICT Comms Tech Level 3 qualification (training provider: Firebrand, location: Wyboston Lakes, Bedford).
- Location for training: Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL.
- Security and compliance: All applicants require full UK Right to Work for the duration of the scheme; additional personnel screening and Government SC clearance may apply.
Business Customer Support Technician Apprentice Exeter employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Customer Support Technician Apprentice Exeter
✨Tip Number 1
Get to know the company! Research BT and its values, especially around customer service and technology. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your technical skills! Since this role involves troubleshooting hardware and software, brush up on your knowledge of common issues and solutions. Being able to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities and resources to help you prepare for your journey with us at StudySmarter.
We think you need these skills to ace Business Customer Support Technician Apprentice Exeter
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for technology and customer service in your application. Share any relevant experiences or projects that highlight your proactive attitude and willingness to learn.
Tailor Your CV: Make sure your CV reflects the skills and qualifications mentioned in the job description. Highlight your GCSEs, any technical knowledge, and your ability to adapt to new challenges.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re excited about this apprenticeship. Mention specific BT products or services you admire and how you can contribute to optimising customer outcomes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at BT Group
✨Know Your Tech Basics
Brush up on your knowledge of hardware, software, and networking basics. Since this role involves diagnosing and resolving issues, being able to speak confidently about these topics will show your technical passion and readiness to learn.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it's resolving a problem or recommending a solution, demonstrating your proactive attitude will resonate well with the interviewers.
✨Be Ready to Discuss BT Products
Familiarise yourself with BT's products and services. Being able to discuss how you would install, set up, and optimise these offerings for customers will highlight your enthusiasm for the role and your commitment to maximising customer outcomes.
✨Ask Questions About Learning Opportunities
Since this is an apprenticeship, show your eagerness to learn by asking about training and development opportunities. This not only demonstrates your willingness to grow but also aligns with the company's commitment to continuous learning.
