Executive Assistant

The role of a Networks EA is a critical enabler of effective leadership. This role goes far beyond administration; it’s a strategic partnership that brings structure, pace and clarity to a complex, fast moving environment. A great EA is the force behind senior leaders: creating clarity from chaos, protecting time for what truly matters, and ensuring decisions turn into action. They sit at the intersection of people, priorities and performance, anticipating what’s needed before it’s asked for and enabling leaders to operate at their very best. The impact of a great EA is felt far beyond the MD office, they raise the bar, connect the dots, and help the whole organisation perform at its best. This role is based in our London office and our hybrid working model means you are expected to be in the office 3 days per week.

You’ll Have The Following Responsibilities

• Executive & Office Management

• Diary management: Strategically manage and optimise a complex diary, independently prioritising requests, resolving conflicts, and aligning business and personal commitments across the full year.
• Email management: Own and manage the MD’s inbox, implementing efficient workflows to ensure emails are actioned daily and tracked through to completion. Respond independently where appropriate, delegating and escalating effectively.
• Planning & ways of working: Schedule and lead regular planning meetings with the MD to review commitments, agree priorities, and establish service levels, ways of working, and development goals.
• Travel management: End to end coordination of travel and accommodation, anticipating requirements, ensuring cost effectiveness, and maintaining compliance with company policy.

• Meeting preparation: Partner with content owners to create high quality meeting papers, briefings, and presentations, ensuring the MD is fully prepared at all times.
• Meeting governance: Attend meetings as required, capture actions, and manage a robust closed loop process to ensure timely follow up and delivery.
• Storytelling & data: Edit, prepare, and analyse reports and materials on behalf of the MD and Leadership Team, presenting information clearly and professionally.

• Microsoft 365 expertise: Confidently use the full M365 suite to produce agendas, slides, briefing papers, and collaborative workspaces.
• Technology advocate: Stay up to date with tools and applications, seeking best practice and training opportunities to work smarter. Set up and manage Teams channels for effective collaboration.
• Systems & processes: Act as a subject matter expert on internal systems (e.g. room bookings, catering, finance, travel) and continuously improve ways of working.
• Gatekeeper: Act as the primary point of contact for the MD, screening calls and visitors and managing both physical and virtual office interactions professionally.
• Safety, security & compliance: Ensure all activity complies with company policies, demonstrating strong financial awareness and ethical judgement.

• Build and maintain strong, trusted relationships across the business, navigating stakeholders openly and honestly to maximise efficiency and impact.
• Act as a role model and culture champion, promoting inclusion, wellbeing, collaboration, and social connection.
• Share expertise, offer advice proactively, and collaborate with the wider PA/EA community to raise standards and capability.
• Support leadership team activity, including onboarding new team members and creating reusable onboarding guides.
• Contribute to special projects and discrete ad hoc initiatives as required.

Skills & Experience

• Confidentiality, diplomacy and discretion in keeping sensitive strategic, commercial and personnel matters confidential.
• Time management and planning: strong skills in planning, organisation and time management, with a focus on detail and deadlines.
• Autonomy: self-starter who responds quickly to challenges, works independently using initiative and seeking guidance only when necessary.
• EQ: emotional intelligence and self-awareness to handle office politics or disagreements while maintaining integrity and effective communication.
• Relationship building: build strong relationships and develop wide networks internally and externally to exert influence and get work done through others.
• Communication & attention to detail: clear written and verbal communication across all levels of stakeholders.
• Flexibility: adapt to the needs of the MD and the business; may include travel to other UK sites.

Experience You’d Be Expected To Have

• Significant EA or PA experience.
• Significant experience of managing complex diary and travel itineraries.
• Experience of multi-tasking and delivering to a consistently high standard.
• Experience of delivering with trust and integrity to protect confidentiality.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay and 26 weeks at statutory rate
• Enhanced women’s health support
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About Us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. We are transitioning to leverage digital infrastructure, AI, and technology to create the UK’s best telco and reimagine the customer experience. We encourage flexible working and inclusive practices. A few notes: roles may be full-time or flexible; we offer reasonable adjustments for the selection process on request. Diversity & Inclusion: If you don’t meet every single requirement, we encourage you to apply anyway. We value diverse backgrounds and are committed to an inclusive, authentic workplace where everyone can be their best.