Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site support for customers' hardware and software needs.
- Company: Leading telecommunications company in the UK with a focus on customer service.
- Benefits: Product discounts, access to a 24/7 GP, and an ICT Comms Tech Level 3 qualification.
- Why this job: Kickstart your career with hands-on experience and valuable qualifications.
- Qualifications: Passion for customer service, driving license, and strong problem-solving skills.
- Other info: 18-month apprenticeship with great opportunities for growth.
The predicted salary is between 800 - 1400 £ per month.
A leading telecommunications company in the UK is looking for apprentices to engage with a wide range of customers, providing on-site support for hardware and software needs. The ideal candidate will have a passion for customer service, a driving license, and strong problem-solving skills. This role offers an 18-month apprenticeship leading to an ICT Comms Tech Level 3 qualification. Benefits include product discounts and access to a 24/7 GP.
Field Tech Apprentice: Customer Support & Installations in England employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Tech Apprentice: Customer Support & Installations in England
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of scenarios where you can demonstrate your problem-solving abilities and how you handle tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining us in this exciting apprenticeship!
We think you need these skills to ace Field Tech Apprentice: Customer Support & Installations in England
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you've gone above and beyond to assist someone, as this will resonate with our focus on customer support.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, include examples of how you've tackled challenges in the past. This could be anything from fixing a tech issue to resolving a customer complaint—show us what you've got!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff. Remember, less is often more!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details correctly. Plus, you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you understand the basics of telecommunications and the specific hardware and software you'll be working with. Brush up on common customer support scenarios and think about how you'd handle them. This will show your passion for the role and your problem-solving skills.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you went above and beyond to help someone. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Be Ready to Talk About Your Driving Experience
Since a driving license is essential for this position, be prepared to discuss your driving experience. If you have any relevant anecdotes about travelling to assist customers or managing time effectively while on the road, share those!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship programme and the company culture. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about the benefits they offer!
