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For Companies At a Glance
- Tasks: Engage with customers, help them find products, and build lasting relationships.
- Company: EE is a vibrant telecom brand focused on community and connection.
- Benefits: Enjoy £13.12 p/h, 20% commission, online GP access, and huge discounts.
- Why this job: Join a supportive team culture with tailored training and career growth opportunities.
- Qualifications: No specific experience needed; just bring your personality and curiosity.
- Other info: Flexible working hours and volunteering days to give back to the community.
EE Retail Guide (The Trafford Centre, Manchester, United Kingdom)
Working Hours: 37.5 hours per week
Location: Trafford Centre
Salary: £13.12 p/h plus 20% on target commission
Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services.
Community is at the heart of what we do. Perhaps you're able to communicate with people from different backgrounds, that might be just one of the many attributes you can bring to the role.
If you’re a curious person who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of experience from navigating challenging situations, or maybe you have the resilience from raising a family? If so, you have the transferrable skills to succeed in a Retail Advisor role with EE.
You don’t need specific experience to apply. We’ll give you all the training you need to be the face of our brand – You just need to bring your personality and soon you’ll be talking to customers and building lasting relationships.
What’s in it for you?
- A great hourly rate of £13.12 p/h plus 20% on target commission
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
#LI-ONSITE
EE Retail Guide (The Trafford Centre, Manchester, United Kingdom) employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EE Retail Guide (The Trafford Centre, Manchester, United Kingdom)
✨Tip Number 1
Familiarise yourself with EE's values and community focus. When you engage with us during the application process, highlight how your personal experiences align with our commitment to diversity and connection with customers.
✨Tip Number 2
Prepare to showcase your communication skills. Think of examples where you've successfully interacted with people from different backgrounds or navigated challenging situations, as these are key attributes we value in a Retail Guide.
✨Tip Number 3
Demonstrate your curiosity and willingness to learn. During any discussions, express your eagerness to ask questions and understand customer needs, as this reflects the qualities we seek in our team members.
✨Tip Number 4
Show enthusiasm for the role and the training provided. Let us know that you're excited about the opportunity to develop your skills and build relationships with customers, which is at the heart of what we do.
We think you need these skills to ace EE Retail Guide (The Trafford Centre, Manchester, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Retail Guide. Highlight the key skills and attributes mentioned, such as communication, curiosity, and resilience.
Tailor Your CV: Make sure your CV reflects the qualities that EE values. Include any relevant experiences that showcase your ability to connect with people from diverse backgrounds or any transferable skills you possess.
Craft a Personal Cover Letter: Write a cover letter that expresses your personality and enthusiasm for the role. Mention why you want to work at EE and how your unique background can contribute to their community-focused approach.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at BT Group
✨Show Your Personality
EE values individuality, so don’t be afraid to let your personality shine through during the interview. Share personal stories that highlight your unique experiences and how they relate to connecting with customers.
✨Demonstrate Communication Skills
Since the role involves interacting with diverse customers, practice clear and engaging communication. Prepare examples of how you've successfully navigated conversations with people from different backgrounds.
✨Highlight Transferable Skills
Even if you lack direct retail experience, think about skills you've gained from other areas of your life, such as resilience or problem-solving. Be ready to discuss how these skills can benefit your role as a Retail Guide.
✨Research EE's Values
Familiarise yourself with EE’s commitment to community and customer service. During the interview, reference these values and explain how you align with them, showing that you're not just looking for a job, but a place where you can contribute meaningfully.
