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For Companies At a Glance
- Tasks: Drive business growth by identifying new opportunities and securing sales from your desk.
- Company: Join BT, a global leader in secure connectivity with over 175 years of heritage.
- Benefits: Enjoy a hybrid work model, generous leave, and a 50% on-target bonus.
- Why this job: Be part of a diverse team making a real impact while developing your sales skills.
- Qualifications: Customer-centric focus, sales expertise, and a passion for building relationships are essential.
- Other info: Flexible working options available; we encourage all backgrounds to apply.
The predicted salary is between 28800 - 43200 £ per year.
Desk Sales Professional (Mid-Market) (Liverpool One, Liverpool, United Kingdom)
Internal Closing Date: 10/08/2025
Location: Liverpool
Why this job matters
Are you passionate about driving business growth and building strong customer relationships? We’re looking for a results-driven sales professional to join our Northern Ireland Small and Medium Business (SMB) team.
In this role, you’ll play a key part in identifying new business opportunities and securing sales across our SMB customer base. You'll be responsible for generating and booking high-quality leads for our field-based Sales Executives, while also closing sales directly from the desk.
Your ability to build trusted relationships and influence key decision-makers will be essential. By understanding each customer’s business goals and digital transformation journey, you’ll develop tailored solutions that demonstrate the value of the BT & EE portfolio.
Success in this role will be measured by a combination of sales performance, lead generation, customer engagement, and delivering an outstanding customer experience.
What you’ll be doing
• Manage a defined base of SME prospects, focusing on identifying new business opportunities, selling standard products, and running targeted campaigns.
• Leverage your knowledge of our core products to recommend the best solutions for each prospect, aligning with their specific business needs.
• Proactively identify and pursue new business within your account base, working to secure sustainable, profitable deals and grow customer relationships.
• Develop a deep understanding of each prospect's connectivity requirements and business transformation plans to foster strong, long-term partnerships.
• Take ownership of sales targets, ensuring you consistently exceed goals related to prospect contact activity, pipeline health, revenue growth, and customer satisfaction.
• Use your expertise in our full product portfolio (mobility, connectivity, and IP voice) to create comprehensive solutions that address the varied needs of your prospects, often involving multi-product deals and pricing adjustments within set guidelines.
• Work independently to create and execute sales plans for each prospect, ensuring a strategic approach to closing multi-product deals.
The skills you’ll need
• Customer Relationship Management
• Customer-Centric Focus
• Team Leadership & Collaboration
• Sales & Negotiation Expertise
• Results-Oriented
Benefits
• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
Our working model
Hybrid Working: This role offers a hybrid working model, with three days in the office.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
Desk Sales Professional (Mid-Market) (Liverpool One, Liverpool, United Kingdom) employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Sales Professional (Mid-Market) (Liverpool One, Liverpool, United Kingdom)
✨Tip Number 1
Familiarise yourself with the BT & EE product portfolio. Understanding the specifics of mobility, connectivity, and IP voice solutions will enable you to tailor your sales approach effectively and demonstrate how these products can meet the unique needs of potential clients.
✨Tip Number 2
Network within the local business community in Liverpool. Attend industry events or join local business groups to build relationships and gain insights into the challenges SMEs face, which can help you position your sales pitch more effectively.
✨Tip Number 3
Develop your negotiation skills. As a Desk Sales Professional, you'll need to close deals directly from your desk, so practising negotiation techniques can help you secure better terms and foster long-term relationships with clients.
✨Tip Number 4
Stay updated on market trends and digital transformation strategies relevant to SMEs. This knowledge will not only enhance your credibility but also allow you to engage prospects in meaningful conversations about their business goals and how you can support them.
We think you need these skills to ace Desk Sales Professional (Mid-Market) (Liverpool One, Liverpool, United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer relationship management skills. Use specific examples that demonstrate your ability to generate leads and close sales, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving business growth and building customer relationships. Mention how your skills align with the job requirements and provide examples of how you've successfully managed sales targets in the past.
Showcase Your Knowledge: Demonstrate your understanding of BT & EE's products and services in your application. Highlight any experience you have with similar products or industries, and explain how you can leverage this knowledge to meet customer needs.
Highlight Results-Driven Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or successfully managing customer accounts. This will show the hiring team that you are results-oriented and capable of delivering outstanding customer experiences.
How to prepare for a job interview at BT Group
✨Know Your Products Inside Out
Familiarise yourself with the full product portfolio, including mobility, connectivity, and IP voice. Be prepared to discuss how these products can meet the specific needs of potential clients, as this will demonstrate your expertise and ability to provide tailored solutions.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained customer relationships in the past. Highlight your ability to influence decision-makers and how you’ve aligned solutions with their business goals, as this is crucial for success in this role.
✨Demonstrate a Results-Driven Mindset
Be ready to discuss your previous sales performance and how you consistently exceeded targets. Use specific metrics or achievements to illustrate your results-oriented approach, which is essential for this position.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific sales situations or challenges. Think about your strategies for identifying new business opportunities and closing deals, as well as how you would manage your pipeline effectively.
