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For Companies At a Glance
- Tasks: Drive sales and build lasting customer relationships in a dynamic environment.
- Company: Join BT, a global leader in secure connectivity and collaboration.
- Benefits: Enjoy competitive bonuses, generous leave, and world-class training opportunities.
- Why this job: Make a real impact while developing your sales skills in a supportive team.
- Qualifications: Strong communication skills and a passion for customer relationship management.
- Other info: Be part of a diverse team that values innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you ready to make an impact in a fast-paced, results-driven sales environment? As a Desk Sales Executive within the Mid-Market team, you\’ll work closely with the Desk Sales Manager, building lasting customer relationships and uncovering key cross-sell and upsell opportunities that drive growth.
Responsibilities
- Achieve Revenue Targets: Take ownership of your revenue goals, either independently or as part of a collaborative virtual sales team, managing a customer base within the private or public sector.
- Outbound Sales & Prospecting: Proactively engage in outbound sales activities, consistently reaching out to customers to promote and sell BT products and services, generating new opportunities.
- Collaborate Across Teams: Work closely with field sales, specialists, and other departments to identify and capitalize on growth opportunities for core BT product lines.
- Forecasting & Reporting: Accurately forecast key business metrics and KPIs, keeping management teams informed of progress and performance.
- Churn Management: Identify and proactively address potential churn risks for BT\’s core products, ensuring ongoing customer satisfaction and retention.
- Drive New Business: Identify and convert new business opportunities, expanding BT\’s customer base and delivering tailored solutions.
- Multi-Channel Growth Strategy: Leverage a multi-channel approach to recognize and seize opportunities for business expansion across various platforms and touchpoints.
- Close Contracts & Collaborate: Own and close contracts, while engaging with specialists or cross-functional teams (such as Field Account Management or Contract Management) to meet customer requirements effectively.
- Customer Relationship Management: Serve as the primary desk-based point of contact for customers and partners, building long-term relationships and delivering exceptional service to ensure customer loyalty and satisfaction.
Qualifications
- Customer Relationship Management
- Solution-Based Selling
- Customer Support & Retention
- Communication & Collaboration
- Results-Driven & Adaptable
About BT
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We\’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We\’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Benefits
- 50% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It\\\’s for all parents, no matter how your family is made up
- Enhanced women\\\’s health support: including help with menopause symptoms, cancer screenings, period care and more
- 25 days annual leave (not including bank holidays), increasing with service
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks carer\\\’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
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Desk based account manager employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk based account manager
✨Tip Number 1
Get to know the company inside out! Research BT's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about how your skills can drive revenue and enhance customer relationships. Role-play with a friend or use our resources to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining BT and ready to make an impact in the sales environment.
We think you need these skills to ace Desk based account manager
Some tips for your application 🫡
Show Your Sales Skills: When you're writing your application, make sure to highlight your sales experience. We want to see how you've achieved revenue targets in the past and any cool strategies you've used to engage customers. Be specific about your successes!
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to the Desk Sales Executive role. Mention how your skills align with our needs, especially in customer relationship management and solution-based selling.
Be Results-Driven: We love candidates who are results-driven! In your application, share examples of how you've met or exceeded targets in previous roles. Use numbers and metrics where possible to really make your achievements stand out.
Apply Through Our Website: Make it easy for us to find your application by applying through our website. It helps us keep track of all applications and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BT Group
✨Know Your Numbers
Before the interview, make sure you’re familiar with key metrics related to sales and revenue targets. Be ready to discuss how you've achieved or exceeded these in past roles. This shows you understand the importance of results-driven performance.
✨Master the Art of Outbound Sales
Prepare examples of your outbound sales strategies and successes. Think about how you’ve proactively engaged customers in the past and be ready to share specific tactics that led to new opportunities. This will demonstrate your initiative and sales acumen.
✨Collaboration is Key
Since this role involves working closely with various teams, come prepared with examples of how you’ve successfully collaborated in previous positions. Highlight any cross-functional projects you’ve been part of and how they contributed to business growth.
✨Customer-Centric Mindset
Be ready to discuss how you’ve managed customer relationships and addressed churn risks. Share stories that illustrate your commitment to customer satisfaction and retention, as this is crucial for the Desk Sales Executive role.
