Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team to tackle network issues and ensure smooth operations.
- Company: BT Group is a leading telecommunications company focused on innovation and customer service.
- Benefits: Enjoy flexible shifts, career development opportunities, and a collaborative work environment.
- Why this job: Make a real impact by solving problems and enhancing network stability for customers.
- Qualifications: Technical background in IT and networks; strong communication and problem-solving skills required.
- Other info: Willingness to work night shifts is essential.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Delivery, Operations and Support Engineer, Ipswich
col-narrow-left
Client:
BT Group
Location:
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
affa64af4cdc
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
What you\’ll be doing
• Working within a dynamic operational environment, proactively identifying, and progressing any service impacting issues ensuring down time is kept to a minimum.
• Liaising with the pan BT Major Incident team to ensure key stakeholders and customers are kept informed during Network Incidents, quickly, accurately, and effectively.
• Using strong problem-solving capability to progress and resolve issues using logical diagnostic processes to make decisions in real time in order to drive service restoration and identify root cause of any network outages.
• Working closely with our professional services team and third-party vendors to deal with complex issues.
• Utilising tools and systems to monitor in real time the health and stability of BT’s critical national infrastructure.
• Working across different operational and service teams to drive cross domain issues.
• Making decisions in real time where results can be seen immediately.
• Monitor and configure BT’s network and services in line with network Key Performance Indicators (KPIs) & Service Level Agreements (SLAs) to protect integrity whilst providing high quality services that meet or exceed customer expectations.
• Responsible for developing excellent communication skills to ensure all quality and detailed notes and updates are documented on the agreed system to reduce risk to service, including customers, colleagues, and external vendors.
• Progress personal learning, development, and career planning.
Essential Skills
• Technical understanding of IP Networks is desirable.
• Technical background in network & IT environments.
• Able to effectively communicate with customers, colleagues, and senior stakeholders in a range of different scenarios through both verbal and written techniques.
• Knowledge of Incident and Change management, considering ITIL principles.
• Able to demonstrate strong problem-solving skills.
• Proven track record of working strongly within a team, collaborating with colleagues to focus on the customer.
• An appetite and proven history of self-learning for the future.
Location is based at the Adhara NOC at Adastral park
Candidates must be willing to work a shift pattern, including night shifts.
• Working within a dynamic operational environment, proactively identifying, and progressing any service impacting issues ensuring down time is kept to a minimum.
• Liaising with the pan BT Major Incident team to ensure key stakeholders and customers are kept informed during Network Incidents, quickly, accurately, and effectively.
• Using strong problem-solving capability to progress and resolve issues using logical diagnostic processes to make decisions in real time in order to drive service restoration and identify root cause of any network outages.
• Working closely with our professional services team and third-party vendors to deal with complex issues.
• Utilising tools and systems to monitor in real time the health and stability of BT’s critical national infrastructure.
• Working across different operational and service teams to drive cross domain issues.
• Making decisions in real time where results can be seen immediately.
• Monitor and configure BT’s network and services in line with network Key Performance Indicators (KPIs) & Service Level Agreements (SLAs) to protect integrity whilst providing high quality services that meet or exceed customer expectations.
• Responsible for developing excellent communication skills to ensure all quality and detailed notes and updates are documented on the agreed system to reduce risk to service, including customers, colleagues, and external vendors.
• Progress personal learning, development, and career planning.
Essential Skills
• Technical understanding of IP Networks is desirable.
• Technical background in network & IT environments.
• Able to effectively communicate with customers, colleagues, and senior stakeholders in a range of different scenarios through both verbal and written techniques.
• Knowledge of Incident and Change management, considering ITIL principles.
• Able to demonstrate strong problem-solving skills.
• Proven track record of working strongly within a team, collaborating with colleagues to focus on the customer.
• An appetite and proven history of self-learning for the future.
Location is based at the Adhara NOC at Adastral park
Candidates must be willing to work a shift pattern, including night shifts.
#J-18808-Ljbffr
Delivery, Operations and Support Engineer employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery, Operations and Support Engineer
✨Tip Number 1
Familiarise yourself with BT's network infrastructure and services. Understanding their systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-time scenarios. You might be asked to resolve hypothetical network issues, so being prepared can give you an edge.
✨Tip Number 3
Network with current or former employees of BT Group. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your communication skills in any interactions you have. Since the role involves liaising with various stakeholders, demonstrating your ability to communicate effectively is crucial.
We think you need these skills to ace Delivery, Operations and Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network and IT environments. Emphasise your problem-solving skills and any technical understanding of IP networks, as these are essential for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Delivery, Operations and Support Engineer position at BT Group. Mention specific examples of how you've successfully managed incidents or worked with teams to resolve issues in the past.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to communicate clearly with customers and colleagues, especially during high-pressure situations.
Highlight Continuous Learning: Mention any relevant courses, certifications, or self-learning initiatives you've undertaken related to network management or ITIL principles. This shows your commitment to personal development and staying updated in the field.
How to prepare for a job interview at BT Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Delivery, Operations and Support Engineer. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with the Major Incident team and resolving network issues.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved complex issues. Highlight your logical diagnostic processes and how you've made real-time decisions to restore services.
✨Communicate Effectively
Demonstrate your communication skills during the interview. Be clear and concise when answering questions, and practice explaining technical concepts in a way that non-technical stakeholders can understand.
✨Familiarise with ITIL Principles
Since knowledge of Incident and Change management is essential, brush up on ITIL principles. Be ready to discuss how you've applied these principles in past roles or how you would approach them in this position.
