Delivery Manager

Function: Security

Unit: Business

Location: Deansgate, Manchester, United Kingdom

Contractual Base Location: Your contractual base location can be one of our following strategic hubs: Birmingham, Bristol, Glasgow, London, or Manchester.

Travel: You’ll need to travel frequently to customer sites across the UK.

Enhanced Security Clearance: You’ll be required to undergo Security Check (SC) clearance.

Surveillance & SMART Solutions delivers complex high security surveillance solutions to support BT as a national champion, providing technology and complex solutions to support UK Plc in the fight against anti-social behaviour and terrorism as well as keeping their businesses operational.

As the Surveillance Complex Solution Delivery Manager, you’ll be strategically responsible to manage a matrix team to deliver on time, on budget and on specification to meet these demanding customer needs and support the solutions 24 hours a day, 365 days a year with high availability and specialised service.

What you’ll be doing:

• Leads a matrix team with Openreach, BT teams and/or third-party supplier partners to manage complex surveillance and smart solutions delivery and ensures execution of strategy and delivery of customer service contractual requirements.
• Provides ongoing monitoring of delivery specific activities/programmes, including budget monitoring and executing opportunities for cost efficiencies to impact financial results and improve customer service experience.
• Manages cost, timescales and resources, assesses and implements changes where variances to the plan occur, and identifies and manages risks to the project success.
• Manages projects delivery scope compliance and ensures upsell opportunities are managed and delivered in the form of a comprehensive change management regime.
• Ensures engagement and involvement of stakeholders throughout the project, verifying that outputs meet the required standard, and facilitates effective working relationships between matrix team.
• Applies specialist technical expertise to support the winning new business process and product assurance, provides recommendations from a service perspective as required.

What we'll need to see from you:

• A comprehensive understanding of public space surveillance technology and legislation.
• A comprehensive understanding of high security access control technology and legislation.
• Security partners accreditation from Bosch, Axis, Milestone, Gallagher, Briefcam etc.
• Significant project management and complex solutions delivery experience.
• A track record of commercial achievement with the ability to ensure upsell opportunities are delivered in the form of a comprehensive change management regime.
• Hold or be prepared to undergo Security Check (SC) level Security Clearance.

What's in it for you:

• 10% on target bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.