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For Companies At a Glance
- Tasks: Support diverse customers with tech needs, install and optimise BT products, and resolve issues.
- Company: Join BT Group, a leading telecom company with a rich heritage and innovative solutions.
- Benefits: Enjoy discounts on BT products, online GP access, and enhanced health support.
- Why this job: Gain hands-on experience in tech support while earning a Level 3 qualification.
- Qualifications: Five GCSEs including English and Maths, a driving licence, and a passion for customer service.
- Other info: Dynamic field-based role with full training and excellent career growth opportunities.
The predicted salary is between 800 - 1400 ÂŁ per month.
All applicants will need a full UK Right to Work for the duration of the 18-month scheme. Security checks are required due to the sensitive nature of the work, and you will need to go through additional personnel screening and Government SC clearance. Accessibility support for candidates is available.
Responsibilities
- Work on-site with a diverse range of customers, from small local businesses to large FTSE-100 organisations, with no two days the same.
- Support customers with a wide variety of needs across hardware, software, and infrastructure.
- Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non-complex repairs.
- Engage directly with customers—talk through ideas, resolve issues, and ensure their services are fully optimised.
- Recommend suitable digital products and services to help customers get the most from their technology.
- Travel between customer locations as part of a dynamic, field-based role.
- Join a supportive team where full training is provided; technical passion and a proactive attitude matter more than prior experience.
What you’ll do
- Work on-site across different customer locations.
- Install, configure, and optimise BT products, apps, and services.
- Carry out non-complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
- Support installations, migrations, and rollouts.
- Diagnose and resolve hardware and software issues.
- Guide customers through solutions and recommend suitable digital products and services.
What you’ll learn
- Hands-on field engineering and customer support experience.
- How to install and configure BT applications and services.
- Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
- Logical problem-solving and customer service best practice.
- Technical knowledge of networking, cabling, and system setups.
- An ICT Comms Tech Level 3 qualification through structured apprenticeship training.
- Exposure to BT’s innovative technologies and future-ready solutions.
Qualifications and requirements
- Candidates must reside within a 90-minute commute of the specified location to ensure effective coverage and personal wellbeing.
- Five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.
- A full manual driving licence.
- A passion for providing a fantastic service to customers—this is the critical one.
- Willingness to learn, adapt, and embrace new technologies and challenges.
- A curious personality alongside problem-solving skills.
About the apprenticeship and training
This apprenticeship will last 18 months. You’ll spend a minimum of 20% of your working hours dedicated to learning and studying, and you’ll complete one study day per week. At the end, you will gain an ICT Comms Tech Level 3 Qualification. The training provider is Firebrand and the college is located at Wyboston Lakes, Bedford.
What’s in it for you?
- Huge discounts on EE & BT products including mobile and broadband—saving you hundreds of pounds every year.
- Online GP access (telephone or video) for you and your immediate family, fully funded by us.
- Market-leading paid carer’s leave to support colleagues who are caring for family or friends who are disabled, ill, or elderly.
- Volunteering days to give back to your local community.
- Optional private healthcare and dental coverage.
- Enhanced women’s health support, including help with menopause symptoms, cancer screenings, period care and more.
Customer Support Technician Apprentice level 3 employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician Apprentice level 3
✨Tip Number 1
Get to know the company! Research BT and its values, especially their commitment to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with a variety of tech issues, think of some common scenarios you might face and how you'd tackle them. This will prepare you for any technical questions during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights about the role and even give you tips on how to stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing this apprenticeship.
We think you need these skills to ace Customer Support Technician Apprentice level 3
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping people and solving their tech issues!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've tackled challenges or provided support in the past.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at BT Group
✨Know Your Stuff
Make sure you brush up on the basics of customer support and technical troubleshooting. Familiarise yourself with BT products and services, as well as common hardware and software issues. This will help you answer questions confidently and show your passion for technology.
✨Show Off Your People Skills
Since this role involves engaging directly with customers, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved issues or helped someone out. Highlighting your ability to connect with diverse customers will set you apart.
✨Be Ready to Problem-Solve
During the interview, you might face scenario-based questions. Practice thinking on your feet by working through potential problems you could encounter in the role. Show that you can diagnose issues logically and recommend suitable solutions.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship and the team. This shows your genuine interest in the role and helps you understand what to expect. Plus, it’s a great way to demonstrate your curiosity and willingness to learn.
