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- Tasks: Help customers with tech-related billing queries over the phone.
- Company: Join Plusnet, a leading provider in telecommunications, known for its supportive culture.
- Benefits: Enjoy flexible working, a competitive salary, and great perks like discounts and healthcare options.
- Why this job: Make a real impact by solving problems and supporting customers in a dynamic team environment.
- Qualifications: No specific experience needed; just bring your helpful attitude and willingness to learn.
- Other info: Flexible scheduling, remote work options, and opportunities for career development await you.
The predicted salary is between 20000 - 30000 £ per year.
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Posting Date: 13 Aug 2025
Unit: Consumer
Location:
Endeavour Sheffield, Sheffield, United Kingdom
Why this job matters
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Billing role with Plusnet.
Why not use your skills to make a difference and join our Billing team in Sheffield? You’ll be talking over the phone to customers with various tech-related queries. You could be helping someone with a simple question or handling more complex issues that require ownership; you’ll support the customer throughout.
You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re committed to supporting your success, including allowing you to schedule your own breaks, bank time, and the option for occasional home working.
What’s in it for you?
- A great starting salary of £25,087.00 plus incentives and bonuses.
- Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market-leading paid carer’s leave, up to 2 weeks off, to support colleagues caring for family or friends who are disabled, ill, or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave, offering all parents 18 weeks of full pay and 8 weeks of half pay in the first year, regardless of how they grow their family.
- Huge discounts on Plusnet, EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
- Support in carving your own career path. We’re passionate about developing our people and supporting your career aspirations.
- Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront, making a difference where it counts.
- Volunteering days to give back to your local community.
- Optional Private Healthcare and Dental to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.
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Customer Service Advisor - Billing employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Billing
✨Tip Number 1
Familiarise yourself with common billing issues and tech-related queries that customers might have. This will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing with a friend or family member can help you get comfortable with explaining complex issues in a simple way, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Research Plusnet's values and customer service philosophy. Understanding what they stand for will allow you to align your answers during the interview with their expectations, showing that you're a great fit for their team.
✨Tip Number 4
Be prepared to discuss your previous experiences where you've helped others or solved problems, even if they're not directly related to customer service. Highlighting these transferable skills can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Billing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Service Advisor - Billing. Highlight key skills such as problem-solving, communication, and relationship-building in your application.
Tailor Your CV: Make sure your CV reflects your relevant skills and experiences. Emphasise any customer service experience or transferable skills that demonstrate your ability to handle tech-related queries and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Plusnet and how your skills align with their values, particularly your ability to remain calm and helpful under pressure.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at BT Group
✨Show Your Problem-Solving Skills
Since the role involves solving tech-related queries, be prepared to discuss examples of how you've tackled problems in the past. Think of situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be talking to customers over the phone, it's crucial to showcase your ability to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to engage in active listening.
✨Highlight Your Flexibility
Plusnet values flexibility, so mention any experiences where you've adapted to changing circumstances or schedules. This could include managing multiple tasks or adjusting to new information quickly.
✨Express Your Enthusiasm for Technology
Since the job involves tech-related queries, show your passion for technology. Share any relevant hobbies or interests, like gaming or tinkering with gadgets, to demonstrate your familiarity and comfort with tech.
