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For Companies At a Glance
- Tasks: Help customers with mobile billing queries and solve their problems over the phone.
- Company: Join EE, a leading telecommunications company known for innovation and customer service.
- Benefits: Enjoy a starting salary of £25,087, flexible working options, and generous leave policies.
- Why this job: Perfect for tech enthusiasts; gain skills in a supportive team culture while making a difference.
- Qualifications: No specific experience needed; just bring your helpful attitude and relationship-building skills.
- Other info: Opportunities for career development and community volunteering days available.
The predicted salary is between 25087 - 25684 £ per year.
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Customer Service Advisor
Posting Date: 2 Jul 2025
Unit: Consumer
Location:
Contact Centre (EE), Newcastle, United Kingdom
Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) OR EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of employment, plus uncapped commission
Start Date: August 2025 onwards
Why this job matters
Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, you have transferable skills to succeed as a Customer Service Advisor with EE.
Join our Mobile Billing Team in North Tyneside or our Home Tech Team in Newcastle. You will be communicating over the phone with customers regarding various Mobile Billing queries, from simple questions to more complex issues that require ownership and support.
No specific experience is required to join us. If you are naturally helpful, calm, and good at building relationships, we can train you on the rest.
This role offers flexibility to support your life circumstances. We aim to support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home.
What’s in it for you?
- Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
- Online GP access via telephone or video, 24/7, fully funded for you and your immediate family.
- Market-leading paid carer’s leave — up to 2 weeks for colleagues caring for family or friends who are disabled, ill, or elderly.
- Family Leave — up to 18 weeks of full pay and 8 weeks of half pay for maternity, paternity, and adoption leave within the first year.
- Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
- Support for career development and achieving your professional goals.
- Season Ticket Travel Loan to help with commuting costs.
- Volunteering days to give back to your community.
- Optional private healthcare and dental coverage for you and your family.
We offer a supportive team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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Customer Service Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to mobile billing and tech support. This will help you feel more confident during the interview when discussing how you would handle various customer queries.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences where you've successfully resolved issues. Even if these are not directly related to customer service, demonstrating your ability to think critically and remain calm under pressure is key.
✨Tip Number 3
Research EE's products and services thoroughly. Understanding what they offer will not only impress your interviewers but also allow you to tailor your responses to show how you can contribute to their customer service goals.
✨Tip Number 4
Practice your communication skills, as this role heavily relies on effective verbal interaction. Consider role-playing with a friend or family member to simulate customer interactions, which will help you articulate your thoughts clearly during the interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight key skills such as problem-solving, communication, and relationship-building in your application.
Tailor Your CV: Make sure your CV reflects relevant experiences and skills that align with the job requirements. Use specific examples that demonstrate your ability to handle customer queries and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for EE and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at BT Group
✨Show Your Problem-Solving Skills
As a Customer Service Advisor, you'll be solving various customer queries. Prepare examples from your past experiences where you've successfully resolved issues, whether in a work setting or personal life.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently about your experiences, and be ready to explain complex ideas simply, as you would to a customer.
✨Highlight Your Relationship-Building Abilities
Building rapport with customers is essential. Think of times when you've successfully connected with others, and be prepared to discuss how you approach relationship-building in a professional context.
✨Research the Company Culture
Understanding EE's values and culture can give you an edge. Familiarise yourself with their commitment to flexibility and support, and think about how your own values align with theirs.
