Customer Engineer - Sheffield

If you’re a natural people-person – someone who enjoys helping solve problems – this customer-facing role will fit perfectly around your life. As our Customer Engineer, you’ll visit customers across your area to help them stay connected and get the best out of our services.

We’re not looking for engineering experience; it’s really about customer service. You definitely won’t be digging, lifting or climbing telegraph poles. As part of our Field Service family, you’ll visit a whole host of our business customers from small to large – anything from pet shops, coffee shops, hairdressers, warehouses and banks – who’ve contacted us for help with their broadband and network connections.

You’ll listen carefully to our customers’ problems and carry out some initial fault-finding. If there’s a simple fix, you’ll sort it there and then – for example:

• Restarting a router.
• Checking Wi-Fi signal strength to find the best set-up.
• Running an extension or moving equipment.
• Showing a customer how to use an app.
• Setting up phone solutions.
• Keeping our mobile 5G network running.
• Maintaining BT's fixed network.
• Surveying customer sites including drone surveys (we’ll train you up).

Most importantly, joining the dots – spotting ways we could improve the service we’re offering and reporting that back to the team. If you can’t easily fix the issue, you’ll escalate it to one of our specialist teams and make sure your customer knows what will happen next. You’ll help get things back on track for our customers.

No experience needed. You don’t need any technical experience to get started. We’ll provide training and team you up with a buddy – one of our more experienced team members – to guide you through your first few months. We’ll provide your daily schedule, a uniform, laptop, mobile and a van to get you out to customers. All you need is a valid manual UK driving licence. Beyond that, we look for natural people skills, a can-do attitude, ability to learn and some problem-solving potential.

Things to love about the role:

• You’re working independently but there’s plenty of support on hand from the team – we’ve always got your back!
• If you’re looking for flexibility, we’ll do our best to accommodate you. That could be agreeing a certain start or finish time for your shifts or planning your route so your last call is close to home.
• You can even work part-time.
• It’s a job you can switch off from at the end of the day.

What’s in it for you:

• A salary of £29,166 a year.
• 22 days’ annual leave increasing with service (plus 8 bank holidays).
• Join our BT Pension scheme, minimum 5% Employee contribution, BT will contribute up to 10%.
• Equal family leave for all parents, no matter how your family is made up.
• Enhanced women’s health support.
• 24/7 private virtual GP appointments for UK colleagues and immediate family members.
• Two weeks paid carer’s leave.
• World-class training and opportunities across our business.
• Option to join BT Share Saving schemes.
• Discounts on broadband, mobile and TV packages for you and your family.

Ready to apply? Right now, we’re keen to hear from people who can support customers in and around Sheffield. If you’re not in this area but you like the sound of the role, do submit your application and we’ll be in touch when we have something that’s closer to you.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway.