Commission Analysis Professional (Gosforth Call Centre, Newcastle, United Kingdom)

Commission Analysis Professional (Gosforth Call Centre, Newcastle, United Kingdom)

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Why this job matters

We’re looking for a Commission Analysis Professional to join the team and play a key role in designing and delivering motivational commission schemes for our frontline teams in Contact Centre Sales, Retail, and Care operations.

You’ll be responsible for creating simple, engaging commission structures that reward great customer outcomes and business success. You’ll set ambitious yet achievable targets, provide insightful analysis and investigations, and maintain robust commission systems with strong audit controls.

Furthermore, you’ll calculate commission payments and ensure colleagues have clear visibility of their earnings, supporting them with any commission-related queries and helping colleagues understand how their performance translates into commission.

What you’ll be doing

The role of a Commission Analysis Professional includes a range of responsibilities that will evolve in line with business and team priorities. Key tasks include :

1. Build and maintain regular data models that give recommendations for target setting and commission scheme design

2. Own and Produce ad hoc analysi s and insights to address problem statements and support business decisions and commission scheme development

3. Lead on projects using complex data to drive decision making and translate this into easy-to-understand presentations that form clear recommendations to key stakeholders

4. Support our customers in understanding their commission schemes each month through clear, engaging communications – ensuring they have the visibility needed to succeed

5. Calculate and audit commission payments in accordance with commission scheme design and rules

6. Design, build, maintain and evolve commission calculation systems that automate 95% of standard calculations

7. Manage the remaining 5% of calculations involving complex exceptions that require manual intervention

8. Provide simple intra-month commission statements to frontline teams, and demonstrate our personal values when handling any queries

9. Deliver all work with high accuracy and efficiency , ensuring timely visibility whilst getting payments right first time.

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.