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- Tasks: Lead supplier management and ensure contract compliance while driving innovation.
- Company: Join BT, a leading telecommunications company committed to delivering exceptional service.
- Benefits: Enjoy competitive salary, remote work options, exclusive discounts, and generous leave policies.
- Why this job: Be part of a dynamic team that values inclusivity, empowerment, and growth opportunities.
- Qualifications: Minimum 2 years in a commercial role with strong negotiation and stakeholder management skills.
- Other info: Annual bonus, pension scheme, and support for working parents included.
The predicted salary is between 43200 - 72000 £ per year.
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Commercial Ops. Manager
Posting Date: 21 Jul 2025
Function: Commercial Services
Unit: Networks
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive with benefits
Within the M&E estate BT spends over £100M in Capex per annum supporting BT network and maintaining our brilliant service. This role is to lead the team ensuring we have a robust supply chain and that suppliers perform to the required standard and held to account when needed. It also building partnerships with key suppliers to allow BT to move at pace and innovate ahead of the market by close working relationships. The role will be working with central partnerships team who support in contractual renewals of our largest contracts.
What you’ll be doing
Manages in-life contracts.
Accountable for contractor on time delivery to SLAs and alignment with committed commercial budgets across the allocated suppliers as well as maintaining and designing a reporting structure to clearly measure this.
Ensure that suppliers understand BTs policies and standards and therefore meet regulatory and legal requirements, where there is a lack of adherence to this, this role would deal with the escalation and implementation of remedial action to bring supplier back in line with these standards.
Responsibility for updating suppliers where standards are changed to ensure adherence.
Perform an advisory technical role for contract services and insurance claims, interfacing between the Policy, Procurement, Legal, Group Risk, Suppliers, M&E and Field teams to drive service.
Programme of works owned and delivered by exception to underpin insurance and warranty claims.
Collaborate with the central Supplier partnerships team for the largest key contracts.
Skills
Managed suppliers/contractors on projects or programme of work
Strong MS Excel, Word and Powerpoint skills
Used knowledge of the business to negotiate or persuade
Delivered results when the deliverables were unclear
Strong networking skills inside and outside of the business
Advocating and applying technology where it has not been used previously
Create and streamline business processes
Strong Governance application
Coordinated the work of colleagues or team to fit within a broader programme of work
Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions.
Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
One Team Approach: Demonstrating broad thinking and collaborative behaviour.
Contractual acronym and experience in creation of contracts.
Experience in creation of KPI’s and SLA’s along with the use of them.
Experience in dispute resolution.
Minimum of 2 years experience in a commercial related role.
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Annual On target bonus 10% (personal and company multipliers)
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
Life Assurance
Direct share scheme
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
Discounted EE TV including TNT Sport and the NOW Entertainment membership
Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
25 days annual leave (not including bank holidays), increasing with service with buy holiday option
Volunteering days so you can give back to your local community
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’
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Commercial Ops. Manager employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Ops. Manager
✨Tip Number 1
Network with professionals in the commercial operations field, especially those who have experience with supplier management and contract negotiations. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 2
Familiarise yourself with BT's policies and standards, as well as the regulatory requirements that govern supplier relationships. This knowledge will not only help you in interviews but also demonstrate your commitment to aligning with the company's values.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed suppliers or contractors in previous roles. Highlight your ability to deliver results under unclear circumstances and your experience in creating KPIs and SLAs.
✨Tip Number 4
Showcase your leadership skills by discussing how you've inspired and engaged teams in past projects. Emphasise your collaborative approach and how you've built strong relationships with stakeholders to achieve common goals.
We think you need these skills to ace Commercial Ops. Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial operations and supplier management. Use specific examples that demonstrate your ability to manage contracts, deliver results, and maintain stakeholder relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the job requirements, particularly your experience in managing suppliers and your strong networking abilities.
Highlight Key Skills: Emphasise your proficiency in MS Excel, Word, and PowerPoint, as well as your experience in creating KPIs and SLAs. Mention any relevant certifications or training that could set you apart from other candidates.
Showcase Leadership Qualities: Demonstrate your inspiring and engaging leadership capabilities in your application. Provide examples of how you've fostered a culture of empowerment and inclusivity in previous roles, as this is crucial for the position.
How to prepare for a job interview at BT Group
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and expectations of the Commercial Ops. Manager position. Familiarise yourself with BT's supply chain processes and how they align with the company's goals.
✨Showcase Your Networking Skills
Highlight your ability to build and maintain relationships with suppliers and stakeholders. Be prepared to discuss specific examples of how you've successfully negotiated or collaborated in previous roles.
✨Demonstrate Your Analytical Skills
Since strong MS Excel skills are essential, be ready to discuss how you've used data analysis to drive decisions or improve processes. Consider bringing examples of reports or dashboards you've created.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding supplier management and dispute resolution. Think of past experiences where you successfully navigated challenges and what the outcomes were.
