Business Explorer, Business Transformation Delivery Apprentice in City of Westminster

During this programme, you will rotate across the following key areas and be working as part of a team.

• Customer Experience: Working in customer service or sales teams to understand the operational disputes and opportunities.
• Commercial Products: Working in product or bid teams to understand how a company works and how to create value.
• Transformation Programmes: Working in project design and delivery teams to see how improvements are made to happen.
• Compliance: Work in accordance with organisational controls and statutory regulations.
• Communication: Speak and write clearly. Influence others, question effectively. Plan and deliver meetings presenting insight to engage audiences.
• Coaching: Observe, listen, use questioning, provide feedback and spot learning opportunities.
• Project management: Define, sequence, plan and schedule activities with phases and milestones. Estimate effort and duration. Create and update project charter. Review progress.
• Change management: Sponsorship contract, surface and manage resistance, build compelling narratives for change, assess change impact.
• Principals and Methods: Select and apply a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits.
• Project selection and Scoping: Support the identification of improvement opportunity and the scoping of these projects.
• Problem definition: Support development of problem/opportunity statements.
• Voice of the customer: Support application of techniques to identify and prioritise customers, their requirements and ensure balance against the stated and unstated needs of the business (Voice of the Business).
• Process mapping & analysis: Process map to measure and analyse flow and value. Identify interfaces, functional responsibilities and ownership. Use insight to identify potential opportunities and map future state.
• Lean tools: Seek in-process waste through understanding of value within the value stream.
• Measurements systems: Plan, carry out and assess results of a measurement system study.
• Data acquisition for analysis: Develop a sampling strategy.
• Basic statistics & measures: Use graphical analysis to understand distribution and stability.
• Data analysis-statistical methods: Identify data-types and select analysis methods and tools. Assess time series data stability and analyse making relevant insight.
• Process capability & performance: Select methods and metrics for analysis.
• Root cause analysis: Select and apply the appropriate graphical tool dependent on the data type to identify patterns, trends and signals to establish hypothesis.
• Experimentation & optimisation: Plan designed experiment with clear objectives, and appropriate levels of Measurement Systems Analysis, analyse experiment data and optimise.
• Identification & prioritisation: Identify and prioritise factors, ideas and solutions.
• Data analysis - SPC: Select and apply appropriate tools for ongoing monitoring and control. Analyse and interpret control charts.
• Benchmarking: Conduct structured benchmarking to support target setting.
• Sustainability & control: Identify failure modes and embed learning from improvements.

Training and Qualifications: As an Improvement apprentice, you will study for recognised apprenticeship (Level 4 Improvement Practitioner followed by Level 5 Improvement Specialist) while building in skills across Lean, Six Sigma, project delivery. You will spend a minimum of 20% of your time learning and studying. After you have successfully completed your apprenticeship qualification and scheme, we will look to support you in securing a role that is best aligned to your strengths and interests.

GCSE in: Any (grade 4), Any (grade 4), Any (grade 4), English (grade 4), Maths (grade 4).

A Level in: Any STEM Subject (grade C), Any STEM Subject (grade C).

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills: Communication skills, Attention to detail, Customer care skills, Logical, Team working, Initiative.

Benefits: Discounts on EE & BT products, Online GP, Paid carer’s leave, Support in carving your own career path, Volunteering days, Optional Private Healthcare and Dental.