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For Companies At a Glance
- Tasks: Troubleshoot networks, support global voice and data platforms, and assist with installations.
- Company: Join a leading communications company focused on innovation and teamwork.
- Benefits: Enjoy discounts, online GP access, paid leave, and career development support.
- Why this job: Kickstart your tech career while making a real impact in a dynamic environment.
- Qualifications: GCSEs in any subject, A Levels, and strong communication skills required.
- Other info: Flexible apprenticeship tailored to your existing knowledge and skills.
The predicted salary is between 800 - 1400 £ per month.
Our Networks Technicians play a key role in looking after our bespoke communications networks for clients, helping manage the support and development of global and highly complex voice and data platform solutions, following the ITIL service operations model. Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration, project support and migration support. You will also carry out tasks to help install and commission various types of new equipment and technologies within our bespoke platforms. The apprenticeship can be adjusted to reflect what you already know.
Responsibilities
- Network troubleshooting (diagnosing and resolving network faults).
- System administration (managing and maintaining systems).
- Voice and data platform support (global and complex solutions).
- ITIL service operations (knowledge of ITIL framework).
- Installation and commissioning of equipment (hardware and technology setup).
- Remote diagnostics (using tools to support platforms).
- Migration support (assisting with system or network migrations).
- Implement tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
- Maintain security of the network against potential threats.
- Apply tools and techniques to gather information to troubleshoot issues, isolate, repair or escalate faults.
- Communicate outcomes of tasks and record actions in line with organisational procedures.
- Upgrade, apply and test components to systems configurations ensuring the system meets the organisation's requirements and minimises downtime.
- Interpret information and specifications received from a manager, customer or technical specialist and accurately implement the defined requirements.
- Implement techniques to optimise systems or component performance in line with defined specifications.
- Prioritise and organise work tasks in line with SLAs and organisation processes, considering clients' or stakeholders' requests.
- Explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints.
- Operate securely, and apply process, policies and legislation within their business responsibilities.
- Configure and maintain network addressing in line with customer requirements.
- Ensure compliance of network engineering outputs with change management processes including SASE or Zero-trust networking.
- Install and configure network components.
- Apply tools and techniques to monitor, identify, analyse and record systems performance in line with defined specifications.
Qualifications
- GCSE in: Any (grade 4); English (grade 4); Maths (grade 4).
- A Level in: Any (grade C).
- Communication skills.
- Attention to detail.
- Analytical skills.
- Team working.
- Initiative.
Benefits
- Discounts on EE & BT products.
- Online GP.
- Paid carer’s leave.
- Support in carving your own career path.
- Volunteering days.
- Optional Private Healthcare and Dental.
Networks Engineer Apprentice in Chippenham employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Networks Engineer Apprentice in Chippenham
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your interview skills! Mock interviews can really help us nail down our responses and boost our confidence. Grab a mate or use online resources to simulate the experience. Remember, it’s all about showing off your troubleshooting skills and passion for networks.
✨Tip Number 3
Tailor your approach! When you’re applying for roles, make sure to highlight your relevant skills and experiences that match the job description. We want to show them we’re the perfect fit for their team, so let’s make it personal!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm and professionalism, which is exactly what they’re looking for in a Networks Engineer Apprentice.
We think you need these skills to ace Networks Engineer Apprentice in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Networks Engineer Apprentice role. Highlight any relevant coursework, projects, or previous work that showcases your troubleshooting, system administration, and communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about networks and how your background aligns with our needs. Don’t forget to mention your understanding of ITIL service operations and any hands-on experience you might have.
Show Off Your Technical Skills: In your application, be sure to mention any specific tools or technologies you’ve worked with. Whether it's network components or diagnostic tools, we want to see how you can contribute to our bespoke platforms right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BT Group
✨Know Your Networks
Make sure you brush up on your networking knowledge before the interview. Understand the basics of network troubleshooting, system administration, and voice and data platforms. Being able to discuss these topics confidently will show that you're serious about the role.
✨Familiarise Yourself with ITIL
Since the job involves following the ITIL service operations model, it’s crucial to have a good grasp of ITIL principles. Do some research on how ITIL can improve service delivery and be ready to discuss how you can apply this knowledge in real-world scenarios.
✨Prepare for Technical Questions
Expect technical questions related to network configurations, security measures, and performance monitoring tools. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical stakeholders.
✨Show Your Problem-Solving Skills
Be ready to demonstrate your analytical skills and initiative during the interview. Think of examples from your past experiences where you successfully diagnosed and resolved issues. This will highlight your ability to troubleshoot and work under pressure.
