Senior Manager, Frameworks in Cheltenham

What you’ll be doing

• Framework Strategy & Commercial Management: Own and manage our commercial frameworks, ensuring they are commercially viable, strategically aligned, and operationally effective.
• Contractual Governance & Obligations: Ensure frameworks are structured and maintained to meet BT’s contractual obligations, including service levels, pricing mechanisms, and performance commitments.
• Key Controls & Risk Management: Embed BT’s Key Controls framework across all framework-related processes, ensuring consistent application and maturity across the business unit.
• Contract Renewal & Transition Planning: Develop and manage renewal strategies for major frameworks, ensuring continuity of service, commercial competitiveness, and compliance.
• Customer Engagement & Relationship Management: Act as the single point of contact for customers on all framework-related matters, ensuring clear communication, issue resolution, and proactive engagement.

Essential Skills

• Growth Mindset
• Decision Making
• Commercial Strategy
• Risk Management
• Inclusive Leadership

What we’d like to see on your CV

• Proven experience managing large-scale commercial frameworks and contract renewals in a complex business environment and driving impact.
• Strong understanding of rate card structures, pricing negotiations, and commercial modelling.
• Deep knowledge of contract governance, commercial risk, and internal control frameworks.
• Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.
• Experience in negotiating and optimising contractual terms to support business growth and compliance.
• Excellent stakeholder engagement and customer relationship management skills.
• Strong leadership capabilities with experience managing and developing high-performing teams.
• Proficiency in tools such as Excel, Power BI, and governance platforms.

Benefits

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance (Depending on role requirements)
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.

In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.