Business Customer Support Technician Apprentice Chelmsford

# Business Customer Support Technician Apprentice ChelmsfordJob Req ID: 54455Posting Date: 12 Feb 2026Function: ApprenticesUnit: UK BusinessLocation: Widford, Chelmsford, United KingdomSalary: 23,810.00**Business – Customer Support Technician Apprentice level 3****Duration of the study programme** – 18 months**Location** – Widford Industrial Estate, Rodney Way, CHELMSFORD, CM1 3BYCandidates must **reside within a 30 miles commute** from the specified location, to ensure effective coverage of the area and support personal wellbeing.**Start date** – 6th July 2026**Salary £**23,810**Full time – Paid Apprenticeship****Hours:** 37.5 hrs Mon- Fri**Entry Requirements**You’ll need to achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications are accepted.**Full manual driving licence****Right to Work**All applicants will need a full UK Right to Work for the duration of the 18-month scheme, without this we cannot accept an application.**Security Checks**Because of the sensitive nature of the work, you will need to go through additional personnel screening and Government SC clearance. . Watch this video to find out how this process works: **Internal candidates** will have to take on Terms & Conditions of the Apprentice role including salary and benefits.Accessibility support for CandidatesJoin us as an apprentice and you’ll get dedicated support, a personal buddy, hands on exposure across the business, and the chance to build real world, transferrable skills that set you up for long term success.**What****we’re****looking for*** A passion for providing a fantastic service to our customers – this is the critical one!* Willingness to learn, adapt, and embrace new technologies and challenges.* A curious personality alongside problem solving skills.**About this role*** Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.* Support customers with a wide variety of needs across hardware, software, and infrastructure.* Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.* Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.* Recommend suitable digital products and services to help customers get the most from their technology.* Travel between customer locations as part of a dynamic, field- based role.* Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.—**What You’ll Do*** Work on-site across different customer locations.* Install, configure, and optimise BT products, apps, and services.* Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.* Support installations, migrations, and rollouts.* Diagnose and resolve hardware and software issues.* Guide customers through solutions and recommend suitable digital products and services.—**What You’ll Learn*** Hands-on field engineering and customer support experience.* How to install and configure BT applications and services.* Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.* Logical problem-solving and customer service best practice.* Technical knowledge of networking, cabling, and system setups.* **An ICT Comms Tech Level 3 qualification** through structured apprenticeship training.* Exposure to BT’s innovative technologies and future-ready solutions.—**Your Future Career*** Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).* Potential to move into advanced engineering roles or leadership positions.* Be part of a global technology leader committed to diversity, inclusion, and sustainability.* Build a career in a growing industry with roles in field service, technical support, and beyond.* Access to continuous learning and development programs to keep your skills future-ready.**About the apprenticeship you’ll study for**This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an **Information Communications Technician level 3** Qualification.The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.**Location –** Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL* Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.* Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.* Volunteering days, so you can give back to your local community.* Optional Private Healthcare and Dental, to protect you and your family.* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more**Ready to Apply**It\’s easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.BT Group will never ask for