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- Tasks: Join our team as a Sales Advisor, helping UK SMEs thrive through inbound and outbound calls.
- Company: Be part of BT, a leading organisation with 12,000 strong, driving growth in the business sector.
- Benefits: Enjoy a competitive salary, flexible working options, world-class training, and a generous bonus structure.
- Why this job: This role offers a dynamic environment, career growth, and the chance to make a real impact.
- Qualifications: We're looking for customer-focused, ambitious individuals with excellent communication skills.
- Other info: We embrace diversity and encourage all candidates to apply, regardless of their background.
The predicted salary is between 24000 - 30000 £ per year.
Business Sales Advisor (Belfast Contact Centre, Belfast (N.I), United Kingdom)
The role
We’re looking to grow our dynamic team with highly motivated Sales Advisors who have a passion to succeed in a fast-paced, performance driven environment.
We are at a very exciting point in our growth journey in Desk Based Sales (SME) and there has never been a better time to join us. We sit within Business and Public Sector, which means you will be part of a 12,000 person strong organisation, one that we will be continuing to strengthen and grow over the coming months.
Of course, we’ll provide comprehensive training to successful candidates where you’ll be given the skills to showcase the full range of BT products and services to help us retain and acquire new customers.
You will have the following responsibilities
You will deliver defined revenue, product volume and quality targets through the acquisition and retention of UK SME customers. Sales opportunities are initiated by either an inbound call from a customer or outbound call as part of a specific campaign and in accordance with business requirements. You will answer, and respond to, customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures.
What we are looking for
- Customer focused – the ability to understand the importance of customer acquisition and deliver customer satisfaction targets.
- Creative in approach to generating revenue
- Excellent communication skills – knows how to demonstrate, promote and sell
- Be passionate, ambitious and driven in your career
- Ability to build strong relationships with customers and colleagues at all levels
Wondering what's in it for you?
- Being part of the BT family brings a huge number of benefits including the below:
- £26,738 with 30% on target bonus, with potential to exceed depending on performance
- On target bonus paid during training
- 22 days paid holidays
- Choice of working Full time in the office or 3 days with 2 days working from home
- World-class training and development opportunities
- Share option and pension scheme programmes
- Flexible benefits to fit around you
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t Meet Every Single Requirement:
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
Business Sales Advisor (Belfast Contact Centre, Belfast (N.I), United Kingdom) employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Sales Advisor (Belfast Contact Centre, Belfast (N.I), United Kingdom)
✨Tip Number 1
Familiarise yourself with BT's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage effectively with potential customers during calls.
✨Tip Number 2
Practice your communication skills. Since this role requires excellent communication, consider role-playing sales scenarios with friends or family to refine your pitch and response techniques.
✨Tip Number 3
Research the SME market in the UK. Knowing the challenges and needs of small to medium enterprises will allow you to tailor your approach and demonstrate how BT can meet their specific requirements.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with those already in the company can provide insights into the culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Business Sales Advisor (Belfast Contact Centre, Belfast (N.I), United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Business Sales Advisor role. Focus on your customer service experience, sales achievements, and any relevant training you've received.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific examples of how you've successfully acquired or retained customers in the past, and express your enthusiasm for joining the BT family.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues. This could include experiences from previous jobs or projects.
Showcase Your Ambition: In your application, convey your ambition and drive. Discuss your career goals and how this position fits into your professional journey. Employers appreciate candidates who are motivated and eager to grow within the company.
How to prepare for a job interview at BT Group
✨Show Your Customer Focus
Demonstrate your understanding of customer acquisition and satisfaction during the interview. Share examples of how you've successfully engaged with customers in the past, highlighting your ability to build strong relationships.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Prepare to discuss how you would promote and sell products effectively, using specific examples from your experience.
✨Be Passionate and Driven
Express your enthusiasm for the role and the company. Talk about your career ambitions and how they align with the company's growth journey. This will show that you're not just looking for a job, but a place where you can thrive.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate sales calls. Practise handling objections and closing sales in a friendly, professional manner. This will help you showcase your creative approach to generating revenue.
